2020 Customer Relationship Management Customer relationships Omni-Channel 
LoyaltyPlus
APRIL 14, 2020
Retail professionals agree: 2020 will mark a significant year of development, with loyalty at the core of digital commerce. Loyalty programmes, emotional connection to brands and higher level customer interaction will feature strongly. It is now feasible, says LoyaltyPlus, and adds a new dimension to the loyalty programme experience.
LoyaltyPlus
APRIL 14, 2020
Retail professionals agree: 2020 will mark a significant year of development, with loyalty at the core of digital commerce. Loyalty programmes, emotional connection to brands and higher level customer interaction will feature strongly. It is now feasible, says LoyaltyPlus, and adds a new dimension to the loyalty programme experience.
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Bold360
APRIL 20, 2021
Providing an optimized customer experience (CX) requires understanding what customers need – what they’re looking for and how they’re looking for it – and then quickly responding to those needs. Well, 2020 was a crash course in recalibrating CX to respond to rapidly evolving customer needs. That data is gold.
LoyaltyPlus
DECEMBER 8, 2020
Leading independent customer relationship management company LoyaltyPlus says customer loyalty will be a top consideration this year. While loyalty is always important, in 2020, as markets feel the pressure of COVID, it is even more critical to business continuity.
LoyaltyPlus
NOVEMBER 19, 2020
While 2020 is a different time altogether, the year-end festive trade is generally considered by most retailers as a massive opportunity. LoyaltyPlus agrees that in 2020 it is definitely not going to be ‘business as usual’. LoyaltyPlus is a leading independent customer relationship management company.
Think Customers
DECEMBER 14, 2020
One of the many lessons 2020 has taught us is that game time just isn’t the same without fans. The key to turning casual buyers into loyal customers is delivering a great customer experience, and a key element on that front is having an omni-channel strategy. But what’s the best way to develop diehard fans?
UJET
JUNE 25, 2021
And, while this unprecedented shift to digital has been embraced in the world of customer service, confidence in the quality of digital-first customer service is lagging behind. In fact, one out of three businesses surveyed in 2020 said they were not confident that the experience they were providing to their customers was “good.”.
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