Talkdesk
JUNE 5, 2020
The contact center space was no exception to this situation: only two months ago, a total of 85% of contact centers, employing a total of 15 million employees , were still operating under on-premises infrastructures and customer support professionals were still tied to desktop technology.
Talkdesk
APRIL 7, 2020
Register now for Opentalk 2020 Virtual and learn from former Walt Disney World CX leader, Dennis Snow. More about Opentalk 2020 Virtual Opentalk 2020 Virtual will include breakouts on how to keep business moving forward even in times of crisis. . Sign up by May 1, 2020. Sign up by May 1, 2020. Save the date!
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NobelBiz
NOVEMBER 3, 2021
The Commission Document cited an alarming increase in consumer complaints about unwanted text messages both for 2020 (i.e. This could result in $101 million in projected financial losses—an 18% increase from 2020. This time, the commission set its eyes on the rise of robotexts.
TechSee
FEBRUARY 23, 2021
3G sunsetting is a significant step in the evolution of wireless communication. Verizon already began to shut down its 3G networks at the end of 2020, but the sunset for commercial and government customers will be at the end of 2022. Old 3G technology is set to become obsolete as manufacturers and MNOs shift towards 4G LTE and 5G.
Education Services Group
JULY 22, 2021
Q2 2021 client expansions: Global contact center software leader. Wireless networking global leader. Increased Q2 cross-sell/up-sell revenue on behalf of ESG clients by 63% year-over-year. Q2 2021 new clients: Business information market leader. Medical billing and consulting firm. Fortune 500 global public IT Enterprise.
TechSee
OCTOBER 16, 2018
While in theory, smart devices should be easier to set up – most are wireless and can be remotely connected; in reality, the setup of smart devices can present significant challenges to the consumer. Maybe he should have stuck with the hose. The Consumer Challenge. After all, with the number of connected devices expected to reach 20.4
CSM Magazine
FEBRUARY 24, 2021
Angela partnered with MetTel’s IT and Development teams to design a new system workflow she called “Invoice Analysis Request,” making it available to all customers who wished for an in-depth review of their billing inquiries beyond the general support that the contact center agents are able to provide.
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