2020 Contact Center CRM Wireless 
CSM Magazine
FEBRUARY 24, 2021
Angela partnered with MetTel’s IT and Development teams to design a new system workflow she called “Invoice Analysis Request,” making it available to all customers who wished for an in-depth review of their billing inquiries beyond the general support that the contact center agents are able to provide.
Calabrio
JANUARY 6, 2016
CEO of Calabrio shares his predictions for the Contact Center, for 2016 and Beyond. By 2020, the number of connected “things” is expected to rise to 30 billion. When it comes to the power of IoT and data, it’s high time customer engagement gets involved, and it all begins with the contact center.
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Storyminers
JULY 6, 2020
Arie’s key consulting clients included: Prodigy, Safeway, FedEx, USAA, Capital One, BT Wireless (O2), Sumsung Card, LG Capital, and many more. Thompson is also co-author of The Blueprint to CRM Success and author of the groundbreaking report “Customer Experience Management: A Winning Business Strategy for a Flat World.”. Colin Shaw.
Storyminers
JULY 6, 2020
Arie’s key consulting clients included: Prodigy, Safeway, FedEx, USAA, Capital One, BT Wireless (O2), Sumsung Card, LG Capital, and many more. Thompson is also co-author of The Blueprint to CRM Success and author of the groundbreaking report “Customer Experience Management: A Winning Business Strategy for a Flat World.”. Colin Shaw.
Answer Dash
APRIL 17, 2020
Understanding customer experience management Customer experience is the sum total of every interaction a customer has with your business, from seeing your logo on a billboard to humming along to the hold music when they use your contact center.
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