Forrester's Customer Insights

NOVEMBER 5, 2018

Bad news: The competitive advantage these experiences […]. They shifted ad budgets (under siege thanks to trust and transparency issues) to even more technology and CX initiatives. Good news: The focus is creating more emotionally resonant and useful brand experiences such as Disney’s MagicBand.

Brands 42

Brands Competitive Advantage Technology Customer Experience 42

ShepHyken

SEPTEMBER 10, 2021

Speak to your customers in a conversational and personal tone. Prioritize your existing customers over the acquisition of potential customers. . Use customer surveys to improve customer insight and offerings. . Reality: Customers are generally treated like numbers. .

Customer Experience 100

Customer Experience Self Service Advertising Customer Expectations 100

Totango

SEPTEMBER 26, 2019

September 26, 2019. Yesterday at the 2019 APPEALIE SaaS Conference in San Francisco, Totango was named the winner of the 2019 APPEALIE Award for Best SaaS Customer Success.

Customer Success 11

Customer Success Competitive Advantage Conference Customer Centricity 11

Magellan Solutions

JULY 19, 2021

Data entry outsourcing has a CAGR of 5% during the 2019-2023 which roughly means $350 million. Data processing outsourcing has been used to provide customer insights. This is possible by analysis and prediction of customer behaviours from millions of data. Many industries took a hit because of the COVID-19 pandemic.

Data 52

Data Healthcare Analytics Transportation 52

SmartKarrot

AUGUST 12, 2021

With the increasing expectations of customers, companies need to look out for new ways to interact and improve their processes and service quality. In this context, many organizations are leveraging AI to boost their customer experience (CX) with more innovative techniques. AI-enabled analytics for vital customer insights.

Customer Experience 11

Customer Experience Automotive Chatbots e-support 11

Storyminers

JULY 6, 2020

Annette was named one of “The 100 Most Influential Tech Women on Twitter” by Business Insider and is regularly recognized by companies around the world as a top influencer in Customer Experience. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Annette was named one of “The 100 Most Influential Tech Women on Twitter” by Business Insider and is regularly recognized by companies around the world as a top influencer in Customer Experience. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130