Peter Lavers

JANUARY 30, 2019

Three key subjects from Dimension Data’s 2019 Global Customer Experience Benchmarking Report that are vital for every B2B company to take a long, hard look at itself about. The report is a fantastic free resource, addressing questions that are 100% pertinent to the issues faced today by Chief Customer Officers and CX leaders.

B2B 40

B2B Report Chief Customer Officer Analytics 40

Peter Lavers

FEBRUARY 20, 2019

Watch the video report from Dimension Data’s 2019 Global Customer Experience Benchmarking Report Roundtable session. Dimension Data recently released their latest Customer Experience report. Customer analytics. Employee experience and workforce optimisation. Connected CX journeys.

Report 40

Report Data Chief Customer Officer B2B 40

TechSee

AUGUST 14, 2023

Follow on LinkedIn Jeanne Bliss , Founder & CEO at Customer Bliss Jeanne Bliss is the Founder and President of CustomerBliss and Co-Founder of The Customer Experience Professionals Association. Jeanne has 35 years of experience helping companies elevate their position with customers and the marketplace.

Customer Service 207

Customer Service Contact Center Customer Centricity Leadership 207

North Highland

MAY 28, 2019

I had the chance to attend and speak at the 2019 CXPA Insight Exchange in Salt Lake City last week. Discussions throughout the 3-day conference highlighted the need to continue to strive to ensure the customer is at the center of strategic business decisions. Three Key Takeaways from the 2019 CXPA Insight Exchange.

Chief Customer Officer 40

Chief Customer Officer Conference Banking Employee Experience 40

Gainsight

JUNE 2, 2022

Hubspot is an incredible organization that understands both the customer and employee experience. A female Chief Customer Officer ascended into the CEO position. Yamini is known for her work ethic, wealth of experience, and desire to send a positive message to young women about their place in business.

Chief Customer Officer 52

Chief Customer Officer Innovation Connections Leadership 52

Think Customers

NOVEMBER 4, 2019

million units in 2019, a 2.5 percent decline in global auto sales in 2019 and the Center of Automotive Management in Germany noted in a report that “the ‘fat years’ in the automotive industry are over for now…technological, economic, and political changes are now announcing difficult times for the industry.” Turbulent times U.S.

Industry 40

Industry Automotive Chief Customer Officer Transportation 40

Qualtrics

JANUARY 2, 2019

That’s all good for citizens, as agencies do more to understand expectations and learn the practices and techniques that lead to better experiences. Here’s a recap of some of the wins you may not have heard about for government CX in 2018, and some of the continued struggles we still are working on in 2019. First, a look at the wins.

Government 20

Government Customer Experience Chief Customer Officer Transportation 20