Vonage
MARCH 26, 2018
Three years ago, Gartner predicted that more than half of businesses would implement significant changes to improve customer experience by 2018. We recently partnered with Bluewolf and Salesforce for a webinar on how today’s best service organizations are enabling those types of interactions, and the trends they will be focusing on in 2018.
CSM Magazine
JUNE 2, 2021
The Loyalty People has today announced the appointment of loyalty innovator Tom Peace as the company’s new Managing Director. Tom is one of the loyalty industry’s most respected experts, with over 15 years’ experience in analytics and customer engagement roles at the likes of IRI, Aimia, Reward Insight and Collinson.
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datastax
JANUARY 2, 2019
Data management had a stellar 2018—with hybrid and multi-cloud taking front and center stage and continuing to dominate the data concerns of most enterprises. As mergers become more and more common—during the first half of 2018, a record $2.5 White paper: The Power of an Active Everywhere Database. READ NOW.
Eptica
FEBRUARY 28, 2018
Date: Wednesday, February 28, 2018 Why the future of customer service isn’t just automation. Published on: February 28, 2018. To help brands better understand the need for both human agents and technology, Régine Vanheems has written a detailed white paper on the subject.
ProProfs Chat
NOVEMBER 29, 2019
Boosts Customer Service & Loyalty. They’ll even read white papers and live chat statistics to understand the current trends of the customer support industry. Live Chat Customer Loyalty Statistics. In 2018, the customer satisfaction rate with live chat usage stood at 83.1 Live Chat Customer Loyalty Statistics.
Comm100
JANUARY 19, 2017
Gauge how upset the customer is – if needed, offer the customer a care token, such as a discount, to show that you care about his or her loyalty and satisfaction. Bad Example: Dear customer, We are sorry for what has happened with our series of tuna cans, expiration dates February 2018 to June 2018. Sincerely, John Doe.
datastax
AUGUST 13, 2019
Customers are now able to manage their finances more easily , they have more access to loan applications and approval, and they expect loyalty rewards programs to pay off. Experian reports that in 2018 there were 1,579 data breaches exposing nearly 179 million records—a 44% increase in breaches and a 389% increase in records exposed.
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