2018 Customer Satisfaction Retail Voice of Customer 
Second to None
SEPTEMBER 13, 2018
1] Amazon provides its customers with unprecedented convenience, product selection, all matched with above-average customer service and a beloved Prime loyalty program. How is your retail brand positioning itself to compete within these rapidly-shifting parameters?
Kayako
SEPTEMBER 20, 2018
Make Use of Voice of Customer Data. In order to understand and improve the customer experience you are currently providing, you need to make use of VoC data. To take advantage of social selling, share useful content and engage with customers in a less overtly sales-driven way on Facebook, LinkedIn and Twitter. .
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Kustomer
APRIL 23, 2020
As they discussed customer experience, Joe said, “Mary, when people talk about customer experience, they’re talking about something entirely different than what I’m talking about.” However, Joe’s understanding of customer experience is centered on the value of “time well spent”. Or what was it, 2018?
Second to None
APRIL 11, 2018
Consumer preferences are continually shifting, and brands that manage to update their CX platform to meet this moving target are positioning themselves to provide a great value to customers. Check out the following five trends in the Customer Experience world, curated by Dom Nicastro for CMSWire.
Second to None
APRIL 4, 2018
You can access the piece by clicking here , or by reading below: This piece was originally published by Oracle on April 3, 2018: “Customers are a business’ most valuable asset, which is why they spend a lot of money to acquire new ones and work hard to retain the ones they have.
Second to None
OCTOBER 16, 2018
The holiday season is approaching and it can help determine whether 2018 was a year of growth or stagnation for your retail brand. Adopting these novel methodologies as a cog in your brand experience platform can help your team encourage high levels of customer engagement across different points along the customer journey.
Second to None
FEBRUARY 19, 2019
Furthermore, lower costs allow stores to offer lower prices to their customers. With price as as a top factor in the customer experience, offering low-priced PB products will increase customer satisfaction and improve the brand experience. 1,2,4] PYMNTS.com, Enterprise Retail Grocery Report October 2018. [3]
Expert insights. Personalized for you.
54 
Let's personalize your content