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Meet your first wave speakers for Customer Success Summit 2018

Totango

Customer Success Summit brings together the best and brightest minds in Customer Success. Our world-class speaker lineup for 2018 Customer Success Summit will share the impressive business results that customer success best practices should deliver.

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CX Tech to Grow Your SMB in 2018

Oracle

With the right tech, SMBs are empowered to provide an unrivaled CX that differentiates their brand and creates loyal, lifetime customers. The post CX Tech to Grow Your SMB in 2018 appeared first on SmarterCX.

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Meet your first wave speakers for Customer Success Summit 2018

Totango

Customer Success Summit brings together the best and brightest minds in Customer Success. Our world-class speaker lineup for 2018 Customer Success Summit will share the impressive business results that customer success best practices should deliver.

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Why Community Is Essential to Your Digital Customer Support in 2018

Verint

If it isn’t already, community should be a critical part of your digital strategy for customer service and for digital marketing. I can potentially turn a one-time customer into a lifetime customer by helping them feel empowered, cared for and valued.

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The Rise of the Customer Insight Business

CSM Magazine

The customer relationship management (CRM) market, for instance, reached $26.3 billion in market value by 2018. One motivation for adopting these technologies is the data they provide—data that, companies hope, will help them strengthen their relationship with customers. billion in 2015 —up 12 percent from the previous year.

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Episode 004 – It’s All About the Money - Transforming the Customer Experience

Kristina Evey

It’s 2018 now… that means that 89% of companies are aware of CX, what it is, and are trying to use it as the tipping point to gain customers. Now… how many years is it reasonable to hope or expect that a happy customer would likely do business with you? Shownotes: Money and profits – not bad words. in 2014, $3.7

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Episode 4 – It’s All About the Money - Transforming the Customer Experience

Kristina Evey

It’s 2018 now… that means that 89% of companies are aware of CX, what it is, and are trying to use it as the tipping point to gain customers. Now… how many years is it reasonable to hope or expect that a happy customer would likely do business with you? Shownotes: Money and profits – not bad words. in 2014, $3.7