2018 Customer Base Loyalty Programs Reference 
ProProfs Chat
JUNE 21, 2019
Cost to retain customers, however, can be much lower if done right. Building customer loyalty implies you can sell multiple products and services to the same customer over a period of time. Understand Customer Retention. Let’s first get a definition of customer retention.
Currency Alliance
JUNE 11, 2019
A 2018 Collinson study reported that 66% of financial services professionals say their bank “does not understand why customers are loyal or have a strategy to strengthen customer relationships”[i]. Economic cycles aside, though, the real problem is that it attracts entirely the wrong sort of customer. Actually, they do.
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Currency Alliance
MAY 31, 2018
Against a backdrop of a struggling supermarket sector, Morrisons quickly posted its first pre-tax profit in over a decade [vii] , and achieved a further round of record-breaking financials in 2018 [viii]. Are you driving innovation through your loyalty program? References: [i] [link]. [ii] Innovate at all costs.
Currency Alliance
MAY 31, 2018
Against a backdrop of a struggling supermarket sector, Morrisons quickly posted its first pre-tax profit in over a decade [vii] , and achieved a further round of record-breaking financials in 2018 [viii]. Are you driving innovation through your loyalty program? References: [i] [link]. [ii] Innovate at all costs.
ProProfs Chat
MAY 6, 2020
For example, if a customer does not agree with a brand’s message, then they are likely to have a biased notion regarding the type of service they receive from the same brand. In 2018, 51% of e-commerce brands offered same-day delivery, up from 16% in 2017. Thus, the best decision on their part to provide seamless customer experience.
GetFeedback
DECEMBER 21, 2018
More and more, companies are recognizing just how much customer happiness impacts revenue , and they’re focusing on transforming their customer experience to meet modern expectations. 30% of consumers are switch providers because they feel that there is no reward for loyalty. Institute of Customer Service ).
Currency Alliance
DECEMBER 13, 2018
The Economist, November 2018. Escalating competition across sectors – not a purported “death of loyalty” – is making loyalty harder earned. As a result, major loyalty trends for 2019 will see a wave of innovation as established brands trial new ways to retain share of mind. 2018 saw a 14.2% Smarter budgeting.
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