CSM Magazine

SEPTEMBER 21, 2023

Real-time tracking of engineer’s vehicles ensures ad-hoc requests and emergency call-outs can be accommodated efficiently and in a timely fashion and automatically generated alerts and notifications ensure the customer is kept informed at all times.

Management 59

Management Customer Relationship Management CRM Fashion 59

CSM Magazine

JUNE 2, 2021

The Loyalty People has today announced the appointment of loyalty innovator Tom Peace as the company’s new Managing Director. The Loyalty People is a global collective of loyalty experts offering unrivalled knowledge and support for clients with all aspects of loyalty, CRM and customer engagement. About The Loyalty People.

Loyalty 52

Loyalty Travel Fashion CRM 52

Magellan Solutions

MAY 14, 2021

And they are slowly changing the way they provide service by introducing new technology, innovation and strategy. ACD can help maintain call queues in an orderly fashion. Integrated Customer Relations Management (CRM) – When a customer calls in, CRM can help agents identify their needs.

Call Center 52

Call Center Company Contact Center CRM 52

ProProfs Chat

JANUARY 23, 2020

Motista collected gathered data between 2016 and 2018 and came out with a report ‘Leveraging the Value of Emotional Connection for Retailers’. We’ve identified some innovative ideas that can help you accomplish this. How to Create Value for Customers? Take a look. Go the Digital Way to Increase Convenience.

How To 96

How To Net Promoter Score Comparison Self Service 96

Wootric CX Blog

DECEMBER 9, 2020

Recently, we talked with Jorge Hurtado, Wootric customer and Head of Digital Innovation and Transformation at Banco Guayaquil, about how he and his CX team used the Voice of the Customer to transform their customer experience. In 2018, Banco Guayaquil launched Proyecto Centrico.

Banking 52

Banking How To Effort Score Culture 52

Storyminers

JULY 6, 2020

In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant. Adrian Swinscoe. Barry Dalton. Bob Thompson.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant. Adrian Swinscoe. Barry Dalton. Bob Thompson.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130