Comm100

AUGUST 23, 2018

It’s 2018, and customer expectations are changing faster than ever. This blog post is not about the top customer service trends to watch out for in 2018. The following best practices set contemporary leaders in innovation apart from the pack and represent what exceptional customer service looks like in 2018.

Exceptional Customer Service 101

Exceptional Customer Service Customer Service Chatbots Hotels 101

ProProfs Chat

JULY 30, 2021

in the Q4 of 2018. Former CEO of McDonalds, Steve Easterbook confirms that brand perception is one factor that helped the company grow in the last quarter of 2018. If your customers are not familiar with your brand values or your offerings, they will be hesitant to purchase your products.

Brands 111

Brands Net Promoter Score Social Media e-support 111

BirdEye

OCTOBER 6, 2023

Reputational risk is potential damage to an organization’s image caused by negative publicity, scandals, or crises that can impact revenue, brand value, and stakeholder loyalty. Example: Domino’s Pizza recovered from a reputation crisis by openly acknowledging and addressing customer complaints in a YouTube video.

Strategy 57

Strategy Social Media Airlines Software 57

SurveySparrow

NOVEMBER 20, 2020

For example, in 2018, the famous cosmetic brand L’Oreal introduced its new AI recruiter, Mya chatbot. The chatbot sends them video recommendations and product reviews accordingly. Chatbots Boost Brand Values. Bot websites can boost your brand value by engaging with your customers in a friendly manner.

Chatbots 52

Chatbots e-support Virtual Agent Brand Values 52

PK

JULY 25, 2019

Emotionally connected customers have a 306% higher lifetime value , which means brands have to find ways to show you care. One way to do that is through meaningful events that overdeliver on value. Events have the potential to be a highlight in your customer journey and communicate your brand values in a memorable way.

Retail 49

Retail Loyalty Fashion ROI 49

NetBase

JULY 22, 2020

Finishing 2019 with a brand value of $47.2 billion , Louis Vuitton is the world’s most valuable luxury brand. And what better way to kick off your brand’s social media campaign than engaging consumers on the sustainable practices you’ve put in place to get that shiny new product in their hands. Estée Lauder.

Consumers 59

Consumers Meeting Brands Ecommerce 59

ReviewTrackers

JANUARY 8, 2018

It’s important as we move into 2018 that ecommerce brands appreciate the importance of social media as a customer experience channel. It is one of the best ways to find out more about ACTUAL customer history and brand value. You’ll also like: “ Why You Should Incorporate Online Reviews into Your Website ”.

Ecommerce 33

Ecommerce Social Media Tips Brands 33