CX University

MARCH 22, 2018

For a Customer Experience (CX) initiative to succeed, it needs broad support across the organization, and it needs deep, gut-level support within the C-Suite. And if you are a member of the C-Suite and have not yet come around to customer-centricity, I hope to give you a few new ideas to munch on.

Customer Experience 66

Customer Experience Customer Centricity Ecommerce e-support 66

Kustomer

FEBRUARY 4, 2020

Voice Search Pops up on the Customer Service Radar. This trend is catching the attention of customer-centric organizations as they struggle to determine how voice search will or should impact their organizations. A Focus on a Customer-Centric Organization. Customer Service Goes Outbound. What does that mean?

Trends 59

Trends Self Service Customer Service Omni-Channel 59

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. At Netomi, we deeply care about improving the customer experience. Aimee Lucas.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

RapportBoost

DECEMBER 17, 2018

We were fortunate to witness this great conversation with Heidi Rote from our valued client, Jenny Craig , and a 2018 ICMI Mover & Shaker on leveraging chat in today customer-centric communications world. So, how does your sales and service team support such a high rate of client retention? Heidi Rote: Yeah.

e-support 49

e-support Contact Center Sales Training 49

SurveySensum

JULY 14, 2020

He specializes in customer success, customer experience, SaaS start-ups, B2B & B2C marketing strategy, and e-commerce. Blake Morgan – Customer Experience Futurist, Keynote Speaker, Author. James Dodkins – Customer Experience Influencer, Keynote Speaker, Author, CX Trainer. LinkedIn: [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. At Netomi, we deeply care about improving the customer experience. Aimee Lucas.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

C Space

MARCH 12, 2020

It’s also helped launch an industry effort, called OpenforBusiness.org , to support small companies. Carnival is also allowing guests scheduled on trips between March 9 and 31 to move their bookings up to three days before their departure date. yuan ($1.08m) to assist the Hubei Red Cross Foundation’s efforts in tackling the virus.

Brands 52

Brands Airlines Fashion Travel 52