C Space

MARCH 12, 2020

The packages contain food, sanitisers and face masks, according to a post on Chinese social media site Weibo, and include an iPad to “facilitate children’s online learning or help pass the time during the prolonged stay at home”, as stated by a letter from Apple enclosed in each parcel. Airlines & Travel.

Brands 52

Brands Airlines Fashion Travel 52

C3Centricity

AUGUST 17, 2020

But most of them were only giving lip service to customer-centricity and very few were actually going beyond voicing their opinions. This is no longer possible as customers are sharing their experiences of companies and brands far more than just six months ago. What do you think? The industry grew a measly 2.1%

Strategy 158

Strategy Customer Centricity Social Media Analysis 158

Storyminers

JULY 6, 2020

We documented why we chose each of these customer service leaders in detail along with where to follow them on social media below. Adam Toporek is an internationally-recognized customer service expert, keynote speaker, and frontline trainer who helps organizations get results by thinking differently about customer service.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

We documented why we chose each of these customer service leaders in detail along with where to follow them on social media below. Adam Toporek is an internationally-recognized customer service expert, keynote speaker, and frontline trainer who helps organizations get results by thinking differently about customer service.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Kustomer

APRIL 15, 2021

Vikas uses the example of reps working from home without direct supervision that are telling customers to complain on social media because they don’t have the tools, permission, or training to properly help them. Their lack of training and agent accountability is contributing to public distrust of these big brands.

Omni-Channel 92

Omni-Channel Effort Score Contact Center Call Center 92

C3Centricity

DECEMBER 3, 2018

Every few days there seems to be another customer service disaster that fills the newspapers and goes viral on social media. These usually happen when an organisation does not adopt a customer first strategy. Almost every single organisation, big or small, recognises the importance of their customers.

Strategy 149

Strategy Poor Customer Service Social Media Analysis 149

GetFeedback

JANUARY 6, 2020

The study also notes increasing usage of online resources (social media, review sites, and vendor web sites) which has pushed sales engagement later in the cycle. . While certain people on the buying (customer) side of the B2B relationship sign the purchase orders, it’s a huge mistake to assume they are the most important.

Customer Journeys 195

Customer Journeys B2C B2B Social Media 195

Eptica

NOVEMBER 12, 2019

In general, it tends to be biased towards brands that make people feel pleasant or “happy” Usually, this translates into high NPS scores for companies that are service-focused (such as Virgin Atlantic and Zappos) or service-related (like Southwest Airlines and Amazon). 5 ways CEOs can build truly customer-centric organizations.

NPS 74

NPS Net Promoter Score Metrics Airlines 74

Currency Alliance

NOVEMBER 17, 2020

2021 will be another year in the long-term journey to become customer-centric, balance the economics of loyalty programs to deliver more value to customers, and ensure the right systems are in place to reduce dependencies on the IT department or vendors. Accelerating customer-centricity.

Loyalty 52

Loyalty Trends Loyalty Programs Travel 52

Currency Alliance

DECEMBER 4, 2023

It’s tempting for a coalition operator to become greedy and use its position to command a disproportionate amount of the customer value. This undermines loyalty; it’s a strategy that sank Plenti – American Express’s attempt at a coalition – in 2018. If AI can reduce your mistakes from.1%

Loyalty 59

Loyalty Trends Data Marketing 59