West Monroe

JULY 30, 2023

In our 2023 Outlook: The Future of the Banking Industry , we anticipated murky waters and a rising need for the use of digital solutions to better evaluate profitability, identify key customer touchpoints, and work to prevent deposit outflows and overconcentration. Download our 2023 Outlook. Are they scalable? Start planning today.

Banking 52

Banking Multi-Channel Financial Customer Centricity 52

ProProfs Chat

NOVEMBER 29, 2019

In 2018, the customer satisfaction rate with live chat usage stood at 83.1 83% was the average customer satisfaction rate of live chat interactions in 2018 and is likely to grow in the coming years. 305% ROI from sales chat with a payback period of 6 months (when using paid chat services). million by 2023.

Wait Times 90

Wait Times e-support Comparison Hospitality 90

Fox Metrics

JUNE 25, 2020

It became popular on Facebook in 2018 and 2019 and has grown to become a sophisticated marketing tool that provides personalized and optimized customer experience. billion by 2023. Unlike in the past, marketers must create long-form content to generate better ROI today. Progressive Web Apps (PWAs). Long-Form Content.

Trends 111

Trends Marketing Social Media Advertising 111

Currency Alliance

DECEMBER 20, 2022

Some brands will do this in 2023, but actually, the loyalty & marketing industries have learned from recent experience that this costs you money in the long run. So, while the major loyalty trends for 2023 will be oriented around cost control, this will be accompanied by refocusing investment where it’s most profitable.

Loyalty 52

Loyalty Trends Innovation Loyalty Programs 52

datastax

JULY 23, 2019

billion by 2023—quite the uptick from the $44.6 billion the market realized in 2018. . If you expect your hybrid cloud strategy to deliver ROI, you need to ensure data is managed consistently from any location, all the time, and that you don’t end up with even more harmful data silos from your hybrid cloud endeavor.

Strategy 40

Strategy eBook ROI Data 40

Fox Metrics

JUNE 25, 2020

It became popular on Facebook in 2018 and 2019 and has grown to become a sophisticated marketing tool that provides personalized and optimized customer experience. billion by 2023. Unlike in the past, marketers must create long-form content to generate better ROI today. Progressive Web Apps (PWAs). Long-Form Content.

Trends 64

Trends Marketing Social Media Analytics 64

Currency Alliance

DECEMBER 4, 2023

The ability to target investment more precisely, with less wastage, and greater certainty of a positive customer experience, is steadily removing a lot of the uncertainty and risk around brands’ marketing ROI. This undermines loyalty; it’s a strategy that sank Plenti – American Express’s attempt at a coalition – in 2018.

Loyalty 59

Loyalty Trends Data Marketing 59