Clarabridge
MAY 2, 2017
Clarabridge is powering this revolution by enabling brands to harness valuable customer data through new and existing features like text analytics , voice of customer , omni-channel case management and beyond. American Family Insurance Unpacks the Importance of a Customer-Centric Culture.
Lumoa
OCTOBER 31, 2018
As more industries continue to be disrupted by smaller, more agile, niche specialists who are better able to meet the needs and expectations of customers, larger, legacy businesses are at serious risk of losing relevance with their customers and potentially ceasing to exist. Three words: voice of customer.
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Second to None
FEBRUARY 19, 2018
Four out of 10 consumers switched companies in 2017 because of poor personalization, according to Accenture’s recent study on hyper-relevant customer experiences. Above all else, companies that put their customers’ needs ahead of bottom-line concerns will deliver better customer experiences.
Lumoa
FEBRUARY 9, 2023
Actionability is also, as we believe, one of the essential aspects of customer experience management. . “It’s every contact the customer has with your people, your product, and the way it is delivered. Compelling Brand Values: Brand promises drive how the organization treats customers. ” – Shep Hyken.
Lumoa
JANUARY 11, 2022
Without a properly crafted customer survey, you would not get enough data. Both these steps of building the Voice of Customer-program are essential for its success. However, when debating survey vs. analytics, professionals often forget why they started the customer experience management program in the first place.
Customer Alignment
DECEMBER 18, 2017
As I was considering ‘what to expect in 2018’, I took a step back and contemplated 2017. 2017 promised such a lot. There was the motivation and there were clear opportunities to really begin to make a significant difference for customers and close the recognised experience gap. What did we hear, what did we see?
Lumoa
MARCH 20, 2018
Actionability is also, as we believe, one of the essential aspects of customer experience management. It’s every contact the customer has with your people, your product and the way it is delivered. Compelling Brand Values: Brand promises drive how the organization treats customers. Do you love CEM as much as we do?
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