article thumbnail

Know Your Survey: Voice of Customer and Market Research

CustomerGauge

We’re thrilled to announce the release of our 2017 NPS® and CX Benchmark Survey, made in collaboration with MIT CISR! I’ve seen a lot of companies who have invested in capturing customer […]. I’ve seen a lot of companies who have invested in capturing customer […]. This week it’s all about surveys.

article thumbnail

*New* Forrester Wave: Customer Feedback Management (CFM) Platforms Q2, 2017

Forrester

The new Forrester Wave TM : Customer Feedback Management Platforms, Q2, 2017 (paywall) is live! Read more Categories: Customer Experience. customer feedback management. voice of customer. And Satmetrix Systems, NICE, and Verint Systems are Contenders. Enterprise feedback management. forrester wave.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Andrew McInnes and David J. Nash Join Strativity Group as Firm Expands in 2017

Strativity

The world’s premier Customer Experience consultancy, Strativity Group, Inc., adds customer experience consultants, expanding offices into the Midwest and New England. NEW JERSEY, March 21, 2017 –Strativity Group, Inc., the world’s leading customer experience consultancy, announces the addition of Andrew McInnes and David J.

Groups 40
article thumbnail

Inspiring a CX Revolution: C3 2017 Day 1 Highlights

Clarabridge

Clarabridge is powering this revolution by enabling brands to harness valuable customer data through new and existing features like text analytics , voice of customer , omni-channel case management and beyond. The post Inspiring a CX Revolution: C3 2017 Day 1 Highlights appeared first on Clarabridge.

article thumbnail

15 CX Experts Talk about the Future and Challenges of Customer Experience in 2018 [part 1] 

Lumoa

Customer experience has been already a hot topic in business during 2017 and is promising to be even of higher importance in 2018. “CX It’s predicted, that by 2020 customer experience will overtake price and product as the key brand differentiator when making consumer choices. Three words: voice of customer.

article thumbnail

Don’t Do Digital Transformation, Design It

Storyminers

This post first appeared in CMO Australia in late 2017. Too many organisations are “doing” before “designing” when it comes to digital transformation and customer experience. Thanks to Nadia Cameron for a great interview! As a result, they are not going deep enough into insights analysis and cultural change.

Culture 147
article thumbnail

How To Consistently Create Loyal Customers

Second to None

Our new “ 2018 Email Marketing Study: How 100 of the Top Retailers Engage Shoppers in the First 45 Days and Beyond ” study evaluated 100 retailers from the Internet Retailer Top 500 list and acquired every email each of these retailers sent to email subscribers who have never purchased a product from July to December 2017.

How To 54