2017 Customer Focused Customer Service Training Innovation 
ShepHyken
DECEMBER 18, 2017
The Customer Experience Effect: A Look at We Learned in 2017 and What’s Ahead by Liliana Petrova. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus customer service training programs go to www.thecustomerfocus.com.
ShepHyken
MAY 29, 2017
(McKinsey & Company) To excel with customers, frontline employees need high-level service from core support functions. Société Générale’s group head of corporate resources and innovation explains how to achieve such symmetry. For information contact or www.hyken.com. Follow on Twitter: @Hyken.
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ShepHyken
AUGUST 14, 2017
My Comment: Innovation is a big word in business today. Read this article about five ways successful retailers have innovated to make a better CX. Even if you’re not in the retail industry, these examples may kick-start a good conversation around creativity and innovation. The answer lies in improving Customer Experience (CX).
ShepHyken
NOVEMBER 27, 2017
My Comment: If there were four things you could do that would ensure your customers would come back, what would they be? Josh Linkner, innovation guru, shares four core ideas that build loyalty. Some of you may think these are common sense, but then think about how often you don’t experience these when you’re a customer.
ShepHyken
AUGUST 28, 2017
The Future of Customer Loyalty Programs – Now and for the Holidays by Timi Garai. Antavo) Online eCommerce giants are moving into the offline sphere and we’re seeing more and more innovative solutions based on Big Data. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com.
ShepHyken
OCTOBER 2, 2017
My Comment: The author shares some customer service and CX “conventional wisdom” and then shares commentary on why we should question it. Conventional wisdom thwarts progress and innovation – in everything, including customer service! Great concepts here. Follow on Twitter: @Hyken.
ShepHyken
SEPTEMBER 4, 2017
She took the time to interview ten CMO’s from some large and recognizable brands in a number of industries who share what customer experience means to them. CustomerGauge) There are a hundreds of technology innovations clamouring for customer’s attention, yet only a few are dominating customers’ loyalty.
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