2017 Customer Care Customer Focused Innovation 
ShepHyken
MAY 29, 2017
(McKinsey & Company) To excel with customers, frontline employees need high-level service from core support functions. Société Générale’s group head of corporate resources and innovation explains how to achieve such symmetry. Great service starts on the inside with employees being treated the way a customer should be treated.
ShepHyken
DECEMBER 18, 2017
The Customer Experience Effect: A Look at We Learned in 2017 and What’s Ahead by Liliana Petrova. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus customer service training programs go to www.thecustomerfocus.com.
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ShepHyken
SEPTEMBER 4, 2017
She took the time to interview ten CMO’s from some large and recognizable brands in a number of industries who share what customer experience means to them. CustomerGauge) There are a hundreds of technology innovations clamouring for customer’s attention, yet only a few are dominating customers’ loyalty.
ShepHyken
AUGUST 14, 2017
My Comment: Innovation is a big word in business today. Read this article about five ways successful retailers have innovated to make a better CX. Even if you’re not in the retail industry, these examples may kick-start a good conversation around creativity and innovation. The answer lies in improving Customer Experience (CX).
ShepHyken
AUGUST 7, 2017
This particular article focuses on the Facebook Messenger chatbot and marketing. 4 Simple Yet Innovative Tips To Boost Customer Care (without sacrificing your tech budget!). Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. by Neal Dlin.
ShepHyken
JULY 17, 2017
How Enterprise Chatbots Platforms Will Change Customer Service by Murray Newlands. Business2Community) The key to good customer care is making your customer’s experience with your brand seamless, easy, and great. However, because customers are more informed than ever, they expect more. Follow on Twitter: @Hyken.
LiveChat
AUGUST 3, 2018
They’re so efficient at targeting customers that there’s a separate Wikipedia page that talks about their advertising campaigns. It’s no wonder GEICO was voted the most trusted insurance brand in the US in 2017. Be where your customer is. However, New versions keep your product constantly on top of the customer’s mind.
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