2016 Customer Relationship Management Innovation Trends 
Lumoa
JUNE 23, 2021
Here, we will look at the trends that look set to shape the future of CCaaS in the coming years. Artificial Intelligence Ever since 2016, the continuous advancements in technology have culminated in a disruption of contact centers on an industrial scale.
Eptica
MAY 25, 2016
Date: Wednesday, May 25, 2016 Mapping digital transformation in customer experience. Published on: May 25, 2016. Author: Pauline Ashenden In the fast-moving world of customer experience there is no shortage of new trends and technologies for companies to evaluate and adopt. over the course of the year.
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Eptica
JANUARY 20, 2016
Date: Wednesday, January 20, 2016 Looking into the customer service crystal ball. Published on: January 20, 2016. Author: Robin Tandon Having recently looked back on customer experience in 2015 , what is predicted for the coming year? Will all of these predictions come to pass in 2016?
CSM Magazine
JANUARY 23, 2017
It is a challenge to separate the signal from the noise when you are looking at the trends that are shaping the market. For me, this challenge is compounded by the rapid pace of innovation in both the core Customer Relationship Management (CRM) space and the adjacent technologies that influence the core.
CSM Magazine
NOVEMBER 8, 2018
Carl Grieves, Managing Director at Silverbear looks at the latest digital trends in the membership sector. The membership software sector is built around solutions that are innovative, inventive and that have been developed to meet today’s challenges. The general market outlook for 2019 is also very encouraging.
Comm100
MARCH 8, 2017
Connect with this customer service expert on Twitter today to make sure that your company doesn’t miss out! Her Twitter sports articles about Millennial trends, and is a hot spot for information on what companies can do to appeal to Generation Z and Millennial consumers. Chelsea Krost. ChelseaKrost. Kate Leggett. kateleggett.
NobelBiz
JUNE 29, 2021
Customer data should be centralized To provide a premium service, you must retain the data in one location once it has been acquired. Connected technologies can help you centralize your consumer data: A customer relationship management (CRM) system gives you a central database to manage your customers.
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