2016 Customer Relationship Management Innovation Report 
CSM Magazine
AUGUST 7, 2023
Crucial Engineering is underpinning a UK-wide expansion of its aluminium and automation business with the BigChange job management system which live links field engineers to back-office support staff using a mobile app. “Using BigChange we have had the working practices and management structure of a much bigger company from the start.
CSM Magazine
NOVEMBER 8, 2018
Memberwise’s yearly Digital Excellence research summary report has become the annual barometer for the membership sector; an indicator of how the sector has evolved, where it currently sits (for good and bad) and, perhaps most importantly, where it is heading. The Digital Excellence Research Summary Report 2019 is no different.
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Eptica
MAY 25, 2016
Date: Wednesday, May 25, 2016 Mapping digital transformation in customer experience. Published on: May 25, 2016. Author: Pauline Ashenden In the fast-moving world of customer experience there is no shortage of new trends and technologies for companies to evaluate and adopt. over the course of the year.
ReviewTrackers
JULY 12, 2019
Also, between research and negotiations, there are a hundred other things to consider: loan costs, maintenance and insurance, vehicle history reports, safety ratings, rebates and financing programs, what-have-you. According to the 2016 J.D. Customer experience is the key to creating value in automotive.
ReviewTrackers
JULY 12, 2019
Also, between research and negotiations, there are a hundred other things to consider: loan costs, maintenance and insurance, vehicle history reports, safety ratings, rebates and financing programs, what-have-you. According to the 2016 J.D. Customer experience is the key to creating value in automotive.
Second to None
MARCH 30, 2018
According to Scott Brinker’s Marketing Technology Landscape Supergraphic , there are now more than 5,300 marketing technology solutions—a 40 percent increase from 2016. They often use different metrics and methods of reporting, too. Say no to point solutions. They require different interfaces, credentials and workflows.
CSM Magazine
JANUARY 23, 2017
For me, this challenge is compounded by the rapid pace of innovation in both the core Customer Relationship Management (CRM) space and the adjacent technologies that influence the core. The Team requires the ability to define their specific data views, reports and dashboards.
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