NICE inContact
FEBRUARY 23, 2016
We are thrilled to announce that Customer Magazine has selected inContact My Agent eXperience™ (MAX) as a 2016 Customer Product of the Year. Each year Customer Magazine identifies outstanding achievements within the call center/CRM industry and awards the most innovative customer experience technology solutions.
CSM Magazine
MARCH 12, 2020
What if your employees had to work from home and you had to close your contact centers indefinitely? After establishing several businesses in the contact centre industry, Roger co-founded Limitless with Megan Neale in 2016. We all know we should expect the unexpected – that’s the nature of business.
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COPC
AUGUST 4, 2016
I found this article in CRM magazine, Inbound and Outbound Converge in the New Contact Center , to be an interesting one because it discusses some of the changes in our industry that are being made possible by process and technology, but with an eye to improving the customer experience. By Leonard Klie – CRM magazine.
Magellan Solutions
FEBRUARY 2, 2022
However, India started losing ground to the Philippines when fraudulent activities of Indian call centers were exposed in 2016. With the rise of such malpractices in the country, their BPO industry has lost call center businesses to the Philippines over the years. A Brief History of the Call Center Industry in the Philippines.
CSM Magazine
SEPTEMBER 12, 2023
Zenarate leads the learning transformation to develop top-performing contact center agents. His contributions ranged from driving product market fit, persona development, and product messaging to leading a successful rebranding effort for the company in 2016.
CSM Magazine
DECEMBER 14, 2015
As a part of these publications, Temkin is calling 2016 “The Year of Emotion.” ” Here are the 10 customer experience trends to watch in 2016: 1. The improvement in speech analytics will entice many companies to start pilots for extracting insights from their contact center conversations with customers.
Bill Quiseng
JULY 18, 2017
I started my career producing conferences, and then moved to building a social network and online magazine for contact centers. At this social network I had a podcast show, a blog, and I was an early thought leader on contact centers. Now I get it. That was almost ten years ago.
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