2016 Consumers Customer Service Customer Service Representative 
Help.com
SEPTEMBER 20, 2018
The business of customer service has grown consistently, and the US Bureau of Labor Statistics says the number of customer service representatives will have grown by 5% between 2016 and 2026. According to one study , 44% of US consumers switch to a competitor when they receive poor customer service.
NICE inContact
OCTOBER 3, 2016
In July of 2016, inContact conducted a survey of more than 500 Customer Service Representatives (CSRs) to gather insights about their workplace environment, motivators and challenges. This deep dive study provides a glimpse into working on the front lines of the customer service industry.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Comm100
AUGUST 23, 2018
It’s 2018, and customer expectations are changing faster than ever. Consumer patience is dwindling; we want better, more accessible products, and everything that we do seems to revolve around convenience. In other words, why invest in chasing after customer expectations when you could be shaping those expectations yourself?
CSM Magazine
SEPTEMBER 10, 2017
Customer Service Week is a time for employers to celebrate their hard-working customer service teams—those on the frontline who are the unsung heroes of delivering a positive customer experience. But a good customer experience isn’t as simple as it often seems. In 2016, 2.7
NICE inContact
OCTOBER 5, 2016
In July of 2016, inContact conducted a survey of more than 500 Customer Service Representatives (CSRs) to gather insights about their workplace environment, motivators and challenges. This deep dive study provides a glimpse into working on the front lines of the customer service industry.
Solvvy
FEBRUARY 5, 2020
After all, a Dimensional Research survey found that 87% of customers rave about positive customer service to their friends—and even more importantly, 95% spread the word about negative experiences, with more than half telling at least five people. Want to deliver Zappos-level customer service?
Answer Dash
JUNE 12, 2018
Based on a survey of 6723 respondents globally, chosen from third-party panels (not just Salesforce customers), the report presents a picture of how attitudes among both business buyers and consumers have changed since the company last did this research in 2016. That’s the paradox,” he noted.
Expert insights. Personalized for you.
165 
Let's personalize your content