2016 Call Center Customer Care Trends 
TechSee
APRIL 10, 2018
As businesses increasingly realize that leveraging the power of technology creates a clear competitive advantage, the future of the BPO industry has become dependent on its willingness to adopt new growth and BPO technology trends that will serve as a value multiplier for their offerings. BPO Technology trends: Blessing or Curse?
NICE inContact
OCTOBER 3, 2016
In July of 2016, inContact conducted a survey of more than 500 Customer Service Representatives (CSRs) to gather insights about their workplace environment, motivators and challenges. This deep dive study provides a glimpse into working on the front lines of the customer service industry.
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GlowTouch
MAY 24, 2021
An example is where an entity contracts a third-party call center to handle all customer-related issues. This leaves the employees in the company with more time to focus on their core business, leading to better outcomes and increased customer satisfaction. Wearable Technology Trends in 2021. Tonya Morgan.
NobelBiz
JUNE 29, 2021
The “touchpoints” with the firm or brand, which define the customer journey, determine how customers connect with a brand or company through various channels. Techniques are emerging to better satisfy customer expectations before, during, and after the purchase/use, whether it’s before, during, or after the purchase/use.
Comm100
AUGUST 23, 2018
In other words, why invest in chasing after customer expectations when you could be shaping those expectations yourself? This blog post is not about the top customer service trends to watch out for in 2018. What we have compiled here is a list of today’s industry-leading customer service examples. billion U.S.
COPC
AUGUST 4, 2016
Inbound and Outbound Converge in the New Contact Center. Call blending is the new normal as customer service becomes more proactive. Both of these trends will force contact centers to change how they view their agents. “As Outbound communications can become welcomed as adding to the customer experience,” he says.
Stella Connect
MAY 4, 2017
Bancorp Fund Services’ 5-star performance ratings from National Quality Review (NQR), including NQR Best overall 2016 performance for the U.S. Bancorp Fund Services contact center. In 2015, she became Director of Call Center Operations for Renaissance Dental, where service team morale was low and turnover was painfully high.
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