InMoment XI

MAY 4, 2022

Think about voice of the customer (VoC) for a moment, and how often feedback comes from a post-interaction customer satisfaction survey, whether it’s an automated phone call or email. Now think about how much customer service is outsourced to call centers, which work effectively in keeping calls short.

Loyalty 580

Loyalty Call Center Leadership Call Center Solutions 580

TechSee

APRIL 10, 2018

Gartner reports that the worldwide customer management BPO market is expected to grow at a compound annual growth rate (CAGR) of over 5.2% (CAGR 2016 through 2021). The 2016 Global Outsourcing Survey by Deloitte revealed that clients now expect enhanced and specialized services from outsourced consultants. Capturing the opportunity.

Call Center 139

Call Center Self Service Technology Competitive Advantage 139

Talkdesk

APRIL 18, 2016

In the past week, we’ve published six blog posts about TOPO Sales Summit 2016. Here are the top seven insights we discovered at TOPO Sales Summit 2016 : 1. The Talkdesk angle: Our advanced cloud-based call center software enables agents and reps to view comprehensive contact information and history for inbound and outbound calling.

Sales 40

Sales Call Center Multi-Channel Call Center Solutions 40

TechSee

FEBRUARY 5, 2018

Consider this recent incident: A telecom’s call center received a call from a customer complaining that he’d been billed more than double the contracted amount per month for the last few years. 42% of their call center operations are driven by billing-related inquiries.

Customer Service 132

Customer Service Call Center Fashion Contact Center 132

LiveChat

OCTOBER 31, 2019

Call center automation. Call centers are an important customer touch point. A streamlined contact center experience is critical to improving customer satisfaction scores. Automation can be used to add more personalization to the experience and reduce call-wait times.

Loyalty 57

Loyalty Strategy Omni-Channel Call Center 57

TechSee

NOVEMBER 20, 2017

A year ago we’ve written an article about leading bot solutions in the market place, as we went to update and looked through the top bot solution of 2016 it became clear we had to address the changes in the chatbot echo system, next wee we will follow up with the update on the bots solution to follow.

Chatbots 117

Chatbots Innovation Customer Service Self Service 117

Magellan Solutions

APRIL 24, 2021

Small to medium healthcare call center companies experience this because of their small size. Most of the time, they cannot handle a large volume of calls because there is not enough resources to take it. Resources are an indicator how much a company can take in calls. Small to Medium Healthcare BPO Company. Implication.

Healthcare 52

Healthcare Call Center Insurance Banking 52