Joe Rawlinson
AUGUST 9, 2017
Use customer relationship management software to apply analytics to your own customers and extend personalized offers based on their behavior. Use social media channels to keep in touch with your customers and stay engaged. Live chat is another technology you can use to improve customer experience.
Eptica
AUGUST 19, 2015
They don’t want to email, tweet or phone, but are forced down these channels, adding to frustration and damaging the customer relationship. Share this page on: Tweet.
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Eptica
JANUARY 6, 2016
What are the 4 key attributes of successful customer engagement? Showing the consistent appeal of evergreen content, this post from 2014 continues to attract many readers. Have a very Happy New Year and here’s to a successful 2016! Share this page on: Tweet.
inmoment
JUNE 1, 2020
Brands that are able to harness empathy and work toward achieving a more authentic customer experience will reach the top of its vertical and continuously achieve meaningful improvement for itself and its customers. The global pandemic has led to a shifted relationship between businesses and their customers.
Eptica
SEPTEMBER 30, 2015
The 2015 Eptica Multichannel Customer Experience Study found that over half of routine customer questions were not answered successfully on digital channels by top UK brands , with little improvement since 2014. This delivers consistency and allows staff to focus on the customer relationship, empowered by information.
Natalie Petouhof
APRIL 12, 2016
What’s Happening With Messenger Facebook: Messenger’s growth is skyrocketing with its monthly active users growing from 500 million in 2014 to 900 million today. Often Marketing “owns” the Facebook page and had not worked out what to do with Customer Service issues.
Brad Cleveland Blog
FEBRUARY 10, 2015
Clearly, there’s still work to be done in how organizations assess their ability to meet customer expectations. Consumer Perception (2014 Consumer): Do you feel that the customer service departments of today’s companies generally meet your needs and expectations?
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