InMoment XI
MAY 4, 2022
This is hardly a way to build loyalty, and the pressure to keep calls short contributes to the call center industry having the highest turnover of industries worldwide. (In In a 2016 post Talkdesk , a provider of call center solutions, reported the yearly turnover as 30-45%, double or triple that of all U.S.
Call Experts
SEPTEMBER 8, 2023
Understanding the HIPAA-Compliant Answering Service HIPAA laws set strict guidelines for safeguarding patient data, and because answering services call centers play a significant role in healthcare operations, a trusted provider in the call center industry must understand the importance of HIPAA compliance.
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Magellan Solutions
APRIL 24, 2021
Communication Issues. Large healthcare BPO tend to have a problem communicating work and changes across all the relevant employees. Communication Issues. ISO/IEC 27001:2013. ISO/IEC 27001:2013 is the security standard for Information Security Management Standards (ISMS). Network and data encryption. Be transparent.
Magellan Solutions
APRIL 8, 2021
Enhancing someone else’s communication and listening skills are a priority with data entry. ISO 27001:2013 certification and HIPAA compliance are good examples. Look for a contact center that wants to grow with you. Magellan Solutions is a BPO company based in the Philippines. What is Outsourcing?
Magellan Solutions
APRIL 19, 2021
Unethical telemarketers abused the tactic that it forces the Federal Trade Commission, Federal Communications Commission, and Watchdog organizations to strengthen regulations to protect customers. Telemarketing is communicating with your customer about the value of your product and services. Why are they Key to Success?
Magellan Solutions
MARCH 21, 2021
A medical call center agent should always be the first one to take in and disseminate information. Clear and Effective Communication. It is a fact that call center agents need to be outstanding communicators. Some companies even employ call centers that have agents capable of speaking several languages.
Magellan Solutions
APRIL 14, 2021
In the Philippines, there is a progressive development in the call center industry. They establish the Department of Information and Communications Technology (DICT) to support the BPO industry. . Want an Affordable Outsourced Call Center Pricing with the Best BPO in the Philippines?
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