Survicate

MAY 16, 2019

We found 5 Customer satisfaction metrics which you should apply to your strategy to deliver the best results for your Customer service, especially in SaaS companies. Moreover, when using Customer satisfaction metrics, you have your finger on the pulse. Why to even bother? There are various reasons for that. Net Promoter Score®.

Customer Satisfaction 79

Customer Satisfaction Metrics Effort Score Net Promoter Score 79

Lithium

JUNE 27, 2022

Unlike the more traditional social media channels, what is required to read TikTok's metrics goes far beyond Twitter or any Meta social channels. It is a known fact that Twitter has been the parent company of Vine since 2012, however, Twitter excluded one critical capability from Vine’s revenue strategy. With the caveat of the 0.5-second

Analytics 52

Analytics Engagement Social Media Video 52

Beyond Philosophy

JULY 12, 2016

Here’s a summary which encapsulates the difference between satisfaction and loyalty as metrics, expressed by Susan Wyse of Snap Surveys in a June, 2012 post: “Customer Satisfaction is a measurement of customer attitudes regarding products, services, and brands. Coincidentally, this definition was also done in a June, 2012 article.

Employee Engagement 60

Employee Engagement Connections Engagement Loyalty 60

Comm100

NOVEMBER 3, 2016

According to a study conducted by Forrester research , use of the help/FAQ pages on a company’s website for customer service increased from 67% in 2012 to 76% in 2014. Review metrics before holiday to see how this can be improved. And given how unpleasant a long wait time can be, who can blame them?

Wait Times 100

Wait Times Self Service Advertising Entertainment 100

CSM Magazine

DECEMBER 10, 2019

Getting the metrics right. There’s a growing understanding that to generate any true value from customer listening, a tailored mix of metrics is needed. Founded in in 2012, the Critizr platform is used in 25 countries by over 80 of Europe’s biggest companies. One size definitely does not fit all.

Net Promoter Score 52

Net Promoter Score Effort Score Customer Centricity Feedback 52

C Space

MARCH 20, 2019

Ben joined C Space as an intern in 2012. by Robert Howie (C Space) Apparel Magazine. Customer experience metrics must be adaptable. Customer experience metrics must be adaptable. What Retailers Need to Know to Own Customer Experience in the Apparel Industry. It’s not a business model, either.

Apparel 45

Apparel Automotive Hotels Hospitality 45

BlueOcean

OCTOBER 4, 2021

Once upon a time, we could count the number of subscriptions we had on one hand (the newspaper, a magazine or two, and that trusty gym membership). These days, we’ve lost count (Netflix, Amazon Prime, Spotify, Stitch Fix, Costco, Blue Apron, Hulu, BarkBox, plus the usual magazines, gym memberships, and more). Let’s dive right in.

Customer Experience 194

Customer Experience Customer Care B2C Lifetime Customer 194