Highlights from Day One at VoCFusion 2012
InMoment XI
MAY 16, 2012
More than 350 Voice of Customer (VOC) and customer experience professionals gathered today at the Metropolitan Hotel in Las Vegas for the first day of VoCFusion 2012.
200 
Highlights from Day One at VoCFusion 2012
InMoment XI
MAY 16, 2012
More than 350 Voice of Customer (VOC) and customer experience professionals gathered today at the Metropolitan Hotel in Las Vegas for the first day of VoCFusion 2012.
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Highlights from Day One at VoCFusion 2012
InMoment XI
MAY 16, 2012
More than 350 Voice of Customer (VOC) and customer experience professionals gathered today at the Metropolitan Hotel in Las Vegas for the first day of VoCFusion 2012.
Who will be the next ‘United Breaks Guitars’? Don’t let it be you!
ijgolding
NOVEMBER 28, 2014
However, it is only a matter of time before a viral customer experience public relations disaster could hit any business…… and that leads me very nicely on to a story that might just be the next one to do it… Meet Maggie and David Wheeler.
Marketing Through Valuable Experiences
Kerry Bodine
SEPTEMBER 27, 2017
Rather, they drew prospective customers to their offerings by serving up something of value, such as Tide’s advice on how to remove stubborn stains. The streaming media provider has since expanded to 15 shows , and the list is growing—as is its customer base. It is part of a broader celebration of Customer Experience Day.
Customer Experience – Fact or Fiction?
ijgolding
JANUARY 15, 2016
The ‘incompetent’ business is actually one that may well have come to the conclusion that CX is something that is critical to the sustainable future of the organisation, but just does not have the skills – the competencies – to know exactly how to do it. Yet they must not just TALK about it – they need to start actually DOING it.
Customer Experience Influencers You Must Follow – Part 2
Customer Guru
AUGUST 21, 2018
With an expertise in customer service and experience trends, customer retention, employee engagement, and the like, DiJulius has worked with several brands such as The Ritz-Carlton, Starbucks, Nordstrom, and many more. John is an “Ex-Disney Guy” and Customer Experience Coach. John Formica Follow @JohnFormica.
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