2011 Customer Care Feedback Management 
Russel Lolacher
DECEMBER 20, 2021
A lot goes into providing social customer care during an emergency event considered a “once-in-500 year flood” As the team leading public engagement and digital communication for BC’s provincial transportation, it’s done with a process that prioritizes intentional effort, accessibility and empathy.
Russel Lolacher
DECEMBER 20, 2021
A lot goes into providing social customer care during an emergency event considered a “once-in-2000 year flood” As the team leading public engagement and digital communication for BC’s provincial transportation, it’s done with a process that prioritizes intentional effort, accessibility and empathy.
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ShepHyken
SEPTEMBER 10, 2021
A good customer experience (CX) begins with a 24-hours seamless website user experience, followed by top-notch customer care, and concludes with the receiving of the product/service purchased from you. . Companies failing to meet good customer experience lose out on their customers ( American Express Survey 2011 ).
Customer Bliss
JANUARY 14, 2016
This common path will galvanize leaders to focus on the few key areas of improvement connected to customer growth, driving greater results and increased understanding of this work. He has led customer success at Adobe since 2007. That said, Adobe is a company with deeply passionate customers, and we knew we needed to do more.
Customer Bliss
JANUARY 14, 2016
This common path will galvanize leaders to focus on the few key areas of improvement connected to customer growth, driving greater results and increased understanding of this work. He has led customer success at Adobe since 2007. That said, Adobe is a company with deeply passionate customers, and we knew we needed to do more.
Natalie Petouhof
SEPTEMBER 1, 2016
Customer care extends far beyond the traditional call center. Every touch point or interaction with the company (or even content about the company) can affect the customer’s satisfaction and loyalty to the brand. The components of a business case include: Goals and objectives for the social customer care initiative.
Retently
AUGUST 15, 2018
Don’t measure employee performance based on just the number of tickets they resolve, but on how much quality feedback they receive from clients too. That will motivate them to offer good customer service more often. As long as your customers care about that cause, they will be happy to see your brand speak up.
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