Beyond Philosophy

JULY 26, 2017

In fact, the numbers show that since 2009, the rate of shrinkflation has been growing at a “staggering pace.” Customers worked out their feelings of disappointment on social media (as one does). Were all the products just in a cold pool? The Great Recession and Shrinkflation. Let us know in the comments below.

Social Media 120

Social Media Consulting Banking Customer Experience 120

SurveySparrow

DECEMBER 11, 2020

During 2009’s recession, the tech giant didn’t stop advertising and continued innovating new products. In 2009 Amazon’s customers bought ebooks more than printed ones and helped the company grow its sales by 28%. During the slowdown, people start to engage more with social media and social ads.

Advertising 52

Advertising Strategy Chatbots Social Media 52

Clarabridge

JULY 18, 2018

In September 2009, Simon Sinek stood in the middle of a stage in a cozy theater in Puget Sound, Washington and delivered one of the most iconic TED talks to date. Although customer experience (CX) was a nascent space back in 2009, it is easy to extend his argument to the customer experience space today.

Effort Score 40

Effort Score Measurement Analysis Social Media 40

Comm100

MARCH 27, 2023

I think anyone who has a social media account can build a Comm100 Chatbot.” Comm100 Headquartered: Vancouver, British Columbia, Canada Founded: 2009 Comm100 is a global provider of live chat and chatbot software used by schools like Thompson Rivers University, San Jose State University, McMaster University, and Montgomery College.

Chatbots 161

Chatbots Multi-Channel Knowledge Base Wait Times 161

Qualtrics

JULY 15, 2019

Social Media – 72% of customers expect a response to a complaint in under an hour. Today, Customer Service via social is imperative. What Amazon has been able to do whether, through its website, the app or social media is to carry the experience through across multiple channels. Product Experience.

Customer Experience 37

Customer Experience Self Service Social Media Apparel 37

Grade.us

JUNE 2, 2020

They provide the tools that allow you to automate review generation, monitor new reviews across the vast review site ecosystem, and share your best reviews on your website and with social media. Monitoring social media campaigns? Traject Social gives you A to Z coverage. Traject Data has you covered. Core products.

Software 47

Software Management Net Promoter Score Multi-Channel 47