West Monroe

APRIL 22, 2024

Understanding the organization’s current state technology environment is vital, akin to understanding the team's current skillsets and weaknesses. This involves creating an integrated view of enterprise architecture or a target operating model—outlining future-state technology teams, applications, and surrounding infrastructure.

Government 52

Government Sports Resources Leadership 52

Customer Alignment

MARCH 2, 2018

The average tenure also lengthened from 23 months in 2009 to 34.5 She was keen that the tail wouldn’t wag the dog and that the Customer and CX strategy drove measurement and not the other way around. Ensure these work streams underpin the blueprint and structure them into a time bound roadmap. In the U.K,

Chief Customer Officer 99

Chief Customer Officer Customer Journeys Customer Experience Roadmap 99

West Monroe

DECEMBER 20, 2021

Taking a metrics-driven, portfolio-based view of GHG reduction can help utility sustainability teams prioritize their decarbonization investments and develop a strategic roadmap for achieving targets. Segmenting and assessing decarbonization efforts to better understand your options. Featured Content.

Transportation 52

Transportation Metrics Technology Strategy 52

West Monroe

DECEMBER 20, 2021

Taking a metrics-driven, portfolio-based view of GHG reduction can help utility sustainability teams prioritize their decarbonization investments and develop a strategic roadmap for achieving targets. Segmenting and assessing decarbonization efforts to better understand your options. Featured Content.

Strategy 40

Strategy Transportation Metrics Technology 40

Grade.us

JUNE 2, 2020

We don't have a native mobile app, and it's not currently on our development roadmap (our web app is fully responsive and optimized for mobile though). They pivoted in 2009, shifting their focus to lead generation via a pay-per-call business model. We don't currently offer 24/7/365 support like some of our competitors. per location.

Software 47

Software Management Net Promoter Score Multi-Channel 47

SurveySensum

JULY 14, 2020

Founder and Principal at CustCore Consulting, a specialist consultancy firm, Shane helps companies to WOW their customers by unlocking new areas of growth through defining, measuring, and improving customer experience across all parts of their customer’s journeys. LinkedIn : [link]. Website : [link]. LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132