Win the Customer

NOVEMBER 14, 2016

Whether it’s Snapchat’s GeoFilters or Facebook’s 360 Photos, more businesses are finding that social media is one of the most powerful tools available today. Whatever industry you’re in, you simply must have a social media presence these days. It’s called social media for a reason, after all.

Social Media 52

Social Media Customer Service Multi-Channel Airlines 52

Comm100

FEBRUARY 19, 2014

Channels of Accessibility. Prior to the technology revolution, there were primarily three methods for the customer to interact with product/service providers – voice (phone), face to face or snail mail. Email is the third most widely used channel with 58% of online adults choosing this method of communication.

Customer Satisfaction 100

Customer Satisfaction Multi-Channel Social Media Comparison 100

ShepHyken

JANUARY 5, 2018

Research from Harris Interactive found that 75% of consumers believe that it takes too long to reach a live customer service agent. No matter what the issue is, it is important to have customer support in as many channels as possible. No multi-channel support: This goes back to knowing your customers and what they like.

Customer Service 80

Customer Service Poor Customer Service Multi-Channel Study 80

Comm100

MARCH 27, 2023

Along with understanding student intents, an AI chatbot for education offers conditional logic so that every interaction can be based on the student’s profile. I think anyone who has a social media account can build a Comm100 Chatbot.” When working as a pre-chat, your chatbot responds to all queries, even during business hours.

Chatbots 164

Chatbots Multi-Channel Knowledge Base Wait Times 164

Comm100

NOVEMBER 23, 2020

While some companies use ticketing software to manage their emails alone, true omnichannel help desks allow tickets to be created from any digital channel, including chat, social, SMS, and even voice. You can’t change time-zones per user and that can get confusing for multi-national teams.”. 4.7 / 5 (Capterra).

Comparison 130

Comparison System Knowledge Base Omni-Channel 130

SurveySensum

JULY 14, 2020

Multi-Award Winner, Nandkishor Tripathi is a Market Research Operations and CX Methodology Specialist with over 16 years of proven track record in delivering customer experience at the highest levels. He also has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Beyond Philosophy

SEPTEMBER 13, 2016

Up until electronic interaction – the Internet and wireless devices for accessing the web on a mobile basis – changed the character of communication and engagement forever, companies frequently deluded themselves that they were in control of the awareness and influence processes. Most social communities are minimally monitored or controlled.

Social Media 60

Social Media Multi-Channel B2C B2B 60