2009 Customer relationships Management ROI 
Comm100
NOVEMBER 13, 2022
Chat concurrency also allows agents to handle multiple chats at once, allowing agents to keep queues down and begin responding to customers as soon as possible. . The efficiencies of live chat also mean a high return on investment (ROI) for the technology. Denny Michaud, Customer Relations Manager, Canadian Blood Services .
Kustomer
JANUARY 20, 2022
So many CX leaders are dead set on impressing their customers but Jon urges them to go one step further and create a customer relationship where they’re utterly obsessed with your services. According to Jon, satisfying customers simply isn’t enough to keep them loyal. Tune in to learn more! Creating Loyalty that Lasts.
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Comm100
NOVEMBER 13, 2022
Multichannel support refers to companies interacting with customers through multiple channels with each channel managed in its own platform. Omnichannel support, on the other hand, blends these channels with one another and manages them all from a single, unified console. Founded: 2009. Eliminating data silos.
ClearAction
NOVEMBER 16, 2023
Voice of Customer Maturity Today Since the 2009 global economic downturn, companies have invested heavily in enterprise feedback management. Clearly, it’s not yet enjoyably easy for customers to participate in VoC. Another hindrance to manager participation is VoC reporting.
Natalie Petouhof
AUGUST 26, 2015
Tweet Buyer’s Guide for Customer Success Management: Gainsight I’m in the process of writing profiles of vendors in the customer success management industry. These vendor profiles are a tool for buyers to evaluate their customer success management options before selecting a vendor.
ClearAction
OCTOBER 1, 2018
The future of customer experience (CX) is sure to be influenced by artificial intelligence, digitalization, the sharing economy, generational preferences, cross-pollinated expectations and much more. This is after 10 years — since the 2009 economic downturn — when companies began investing heavily in CXM technologies and teams.
Waypoint Group
OCTOBER 17, 2019
Reciprocity strengthens customer relationships while increasing CSM team productivity by 50%+. Founded in 2009 by Ken Lynch, Reciprocity is based in San Francisco. Its hosted GRC solution, ZenGRC, helps compliance and audit managers go beyond spreadsheets to better execute their enterprise programs. Reciprocity, Inc.
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