2009 Customer Base Customer relationships Marketing 
Optimove
OCTOBER 20, 2022
With consumer spending cutbacks, it’s more important than ever for marketers to tighten their relationships with customers to stay loyal to a preferred, deeply trusted brand. Customer-led marketing still delivers brands an average increase of 33% in customer lifetime value. A new era of marketing.
Waypoint Group
OCTOBER 17, 2019
Concrete customer input removed the guesswork from internal communications. Deeper insights helping marketing create excellent customer-company interactions . Reciprocity strengthens customer relationships while increasing CSM team productivity by 50%+. The marketing department gains valuable insights, too.
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Amity
SEPTEMBER 7, 2016
With 20,000 customers worldwide, HubSpot is the world’s leading inbound marketing and sales platform, transforming the way businesses attract, engage, and delight customers. We sat down with Stephen O’Keefe, Director of Customer Success, to discuss how Customer Success has evolved at HubSpot over the last 7 years.
ClearAction
NOVEMBER 16, 2023
Voice of Customer Maturity Today Since the 2009 global economic downturn, companies have invested heavily in enterprise feedback management. As a result, customers’ reluctance to participate in VoC is compounded, as they don’t see a meaningful return on their feedback.
C Space
JANUARY 18, 2021
It reinvented its business model to support the role it wants to take in creating a more equal society and better financial health – for customers and employees. Yet, there’s little doubt that Nike has captured the attention of the stock markets. The markets have confidence in the global brand. Time will tell.
Comm100
NOVEMBER 13, 2022
“The increase in our customer base was causing such a huge uplift in chat volume, we knew that we had to install a chatbot. Every organization’s criteria for top customer service software will be unique, so here we’ll simply highlight each product and some of their key use cases to help you begin your research. Article by.
SurveySensum
JULY 14, 2020
He has 25 years of experience on the leading edge of digital transformation, social, and marketing strategy and has previously worked at American Express, Prudential Financial, USAA, and Forrester Research in senior roles. Chad Horenfeldt – Director of Customer Success at Kustomer. LinkedIn : [link] /. Website : [link].
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