2009 CRM Interaction Metrics 
ClearAction
JULY 20, 2023
Non-stop for the past 25 years, technology for experience management and marketing have been super hot since CRM arrived on the scene. Especially in hard times like the 2009 global financial crisis and the 2020 global pandemic, demand for tech skyrocketed. Buyers prefer to have minimal interactions with sales teams.
Comm100
NOVEMBER 13, 2022
This meant a shift away from efficiency metrics towards agent wellbeing. Today’s customers have come to expect immediacy from all their digital services, so it shouldn’t come as a surprise that these individuals now expect the same from organizations they interact with. The convenience of live chat starts with its digital nature.
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Esteban Kolsky
APRIL 22, 2015
The year was 2009 – eons ago in today’s fast paced world. Later, we began to accumulate transactional data from CRM and similar systems, and we sought to learn about our customers by using analytical CRM in all this transactional data.
Clarabridge
MARCH 2, 2017
Some companies use metrics creatively. In 2009 as social media took hold, a new category emerged: “A person like yourself”. A single score is more of a comfort blanket than it is a metric. When Schlee observed how Pret A Manger staff interacted he measured what customers measured, unconsciously: staff happiness.
Helpware
JULY 14, 2017
The bar for “outstanding” customer service was raised because it allowed customers to interact with service representatives with the touch of a button. At the end of every month you receive metrics regarding your customer support. You can even integrate it with your CRM to make things run as smoothly as possible. Start small.
Clarabridge
MARCH 2, 2017
Some companies use metrics creatively. In 2009 as social media took hold, a new category emerged: “A person like yourself”. A single score is more of a comfort blanket than it is a metric. When Schlee observed how Pret A Manger staff interacted he measured what customers measured, unconsciously: staff happiness.
Amity
SEPTEMBER 7, 2016
I started in HubSpot in 2009 and I’m now coming up on my 7-year anniversary. Even though we’re a bigger company now, it’s still very much a meritocracy -- everybody, to some extent, has a metric that they are trying to hit, and we are very transparent about people’s metrics and what we are all working on.
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