Comm100

FEBRUARY 1, 2023

Live chat has gained popularity in recent years, with 73% of consumers saying that it is the most satisfactory way to communicate. 90% of consumers say that when they interact with a brand online, they expect an immediate response. 76% of consumers are more likely to engage with brands when they feel understood on a personal level.

Effort Score 223

Effort Score Wait Times Video Communication 223

Retently

MARCH 23, 2023

In industries with a low overall NPS, we’ve looked at consumer complaint data to learn which brands are the least likely to retain customers and earn positive feedback. This example isn’t a statement about McAfee’s specific practices, as they’re far from uncommon in many industries.

Net Promoter Score 124

Net Promoter Score Company NPS Effort Score 124

Alida

DECEMBER 15, 2016

Between 2009 and 2013, annual hospital deals have increased 14 percent. The reality, however, is that mergers don’t necessarily improve patient care or lower costs for consumers. The reality is that mergers don’t necessarily improve patient care or lower costs for consumers. One example comes from the airline industry.

Airlines 138

Airlines Hospitality Employee Engagement Entertainment 138

Comm100

MARCH 27, 2023

During non-peak periods, the additional support capacity that chatbots provide allows faster resolutions to student queries and reduced wait times. For requests handled entirely by chatbots, students see no wait times, as a single chatbot can respond to an unlimited number of simultaneous chats with no delay.

Chatbots 164

Chatbots Multi-Channel Knowledge Base Wait Times 164

Comm100

NOVEMBER 13, 2022

While offering just phone or email support was once accepted, consumers today expect far more. We’ll explain everything you need to know about omnichannel support, including the key benefits of omnichannel, example use cases, what to look for in omnichannel software, and the best platforms available.

Omni-Channel 221

Omni-Channel Customer Service Chatbots Social Media 221

Alida

APRIL 5, 2017

By following examples set by successful retail brands, health care providers can devise new ways to better engage current patient populations and expand their reach to new demographics. Combine the ubiquity of mobile devices and the power of gamification , and it’s no wonder consumers have fueled the explosion of mobile apps.

Retail 154

Retail Customer Base Strategy Rewards Programs 154

CSM Magazine

DECEMBER 12, 2019

It’s also a 50% increase from 2009’s record low of $4.06 These are just two examples – but with a strong economy putting more money in your customers’ pockets, their propensity to buy, travel, or make other purchases during these peak periods is expected to grow. That’s better than the pre-recession high of $4.4

Customer Experience 52

Customer Experience Tips Self Service Average Handle Time 52