Are you satisfied? Yes, no or maybe?
Helen Dewdney
JULY 7, 2021
How satisfied with customer service are you? The Institute of Customer Service (ICS) published its bi-annual UK Customer Satisfaction Index (UKCSI) report today, 7 July 2021. It showed that the number of complaints about poor service in the last six months was at its highest level since 2009! out of 100), 0.4
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