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The Role of E-Discovery in the Legal Industry

Magellan Solutions

But, the most crucial role of tech in law is in the form of e-discovery. What is e-discovery? Well, e-discovery is just that. . E-discovery — as you might have guessed — is short for electronic discovery. The output of e-discovery is called electronically stored information (ESI). Never heard of it?

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How to Improve Customer Service – A Complete Guide of Tools, Tech & Tips

Comm100

We all know that customer service is important, but just how instrumental it is to success of a company might surprise you. What’s more, 90% of Americans use customer service to decide whether or not to do business with a company. Today’s customer service expectations are sky-high, and companies need to do more.

Tools 189
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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

He specializes in customer success, customer experience, SaaS start-ups, B2B & B2C marketing strategy, and e-commerce. He successfully led and brought his companies in successful CX transformation and has won many awards in customer engagement & customer experience management areas. LinkedIn: [link]. Website : [link].

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Top 30 SaaS Companies in India

SmartKarrot

A SaaS company is a service provider that hosts applications and makes them available to customers over the internet. The SaaS company is responsible for maintaining databases and servers and making sure that users can access the applications from almost all devices. is an Indian software development company headquartered in Chennai.

Company 11
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Brand Move Roundup – June 1, 2020

C Space

We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. The pandemic’s impact on the economy has inspired the company to ask these customers if they would still like to subscribe. The Brand Move Roundup – June 1, 2020. Dollar Tree’s first-quarter sales rose 8.2%

Brands 52
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Podcast: How Customer Service Has Transformed in the Last 20 Years with Brad Birnbaum

Kustomer

As Chief Technology Officer and Executive Vice President of Product Development, he helped create the first chat tool used for customer support. He decided to create what customer service agents were looking for and founded Kustomer, a company dedicated to creating a modern customer support tool for the 21st century.

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Brand Move Roundup – June 26, 2020

C Space

We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Verizon has said it will pull advertisements from Facebook and Instagram until the company “can create an acceptable solution that makes us comfortable.” The growth of the company has been almost comically steady.

Brands 52