Comm100

FEBRUARY 1, 2023

By meeting student expectations, live chat has allowed TRU to connect with more prospective and current students. Read the full story here – Thompson Rivers University Adopts Comm100 Live Chat & Chatbot Across 5 Departments 2. Cambrian College now enjoys an impressive 4.5

Effort Score 229

Effort Score Wait Times Video Communication 229

Comm100

MARCH 27, 2023

Higher Education Chatbots – Everything You Need to Know In the competitive world of higher education, providing students with the very best support is key to increasing enrollment, improving student satisfaction, and reducing drop-out. This is where higher education chatbots come into play.

Chatbots 166

Chatbots Multi-Channel Knowledge Base Wait Times 166

TechSee

DECEMBER 5, 2017

Founded in 2009 with headquarters in Israel, Nanorep has been implemented by more than 200 enterprises across the globe, and was recognized in the 2017 UK National Innovation Awards. We have also seen an uplift in almost all of our success metrics along the customer journey.”.

Contact Center 116

Contact Center Customer Satisfaction Technology Self Service 116

Comm100

NOVEMBER 13, 2022

This meant a shift away from efficiency metrics towards agent wellbeing. Another of the growing customer service technology trends has seen a rise in chatbots and automation. Thanks to improvements in AI and automation technologies, chatbots can now handle as much as 80% of customer needs.

Tools 195

Tools Customer Service Tips Omni-Channel 195

Kustomer

JANUARY 20, 2022

A successful team of agents needs the right tools to better educate their customers, ranging from a chatbot that helps with simpler issues, to an omnichannel experience that lessens customer effort. We often talk about metrics that our e-team doesn’t really care about.” And one of the things people say is, “Gabe.

How To 143

How To ROI Study Customers 143

AWS Machine Learning

APRIL 18, 2023

Use cases include custom chatbots, idea generation, entity extraction, classification, and sentiment analysis. On August 21, 2009, the Company filed a Form 10-Q for the quarter ended December 31, 2008. On August 21, 2009, the Company filed a Form 10-Q for the quarter ended September 30, 2008.

Financial 70

Financial Training Report Analysis 70

AWS Machine Learning

APRIL 18, 2023

Use cases include custom chatbots, idea generation, entity extraction, classification, and sentiment analysis. On August 21, 2009, the Company filed a Form 10-Q for the quarter ended December 31, 2008. On August 21, 2009, the Company filed a Form 10-Q for the quarter ended September 30, 2008.

Financial 52

Financial Data Training Report 52