CX Accelerator

MAY 25, 2022

Here’s the Tweet I shared: After receiving 68 creative, funny, insightful replies from customer service and experience folks from all across the world, I knew that this is something others are also thinking about. Jenny began her call center customer service journey on the front lines back in 2005.

Self Service 316

Self Service Social Media Knowledge Base Contact Center 316

Magellan Solutions

JULY 8, 2021

Here we look at some of the most common worries in outsourcing to contact center solutions Philippines : Offshore call centers make your customers feel disrespected. Customers feel like their questions are important enough to be dealt with by your company directly. How To Outsource Call Center Philippines.

Call Center 52

Call Center Company Contact Center Telecommunications 52

Magellan Solutions

FEBRUARY 2, 2022

Below is a timeline that sums up the key developments of how the call center industry in the Philippines evolved to what it is today. 1992 : In this year, Frank Holz established the first contact center in the country under the Accenture group. 2005 : The Philippine BPO industry contributed 2.4% Customer service.

Call Center 75

Call Center Industry Contact Center Government 75

Magellan Solutions

JUNE 21, 2016

Having served small to medium-sized enterprises since 2005, we’ve collaborated with companies from industries like travel and tourism to healthcare and consumer electronics. Looking to have outsourced services soon? Here’s why our clients love outsourced inbound services (and you should, too!). They get high-quality service.

Tourism 56

Tourism Contact Center Healthcare Travel 56

Magellan Solutions

JULY 2, 2021

The early 2000s saw a trend for large companies to transfer customer service departments overseas. The call center industry was still on the rise. . By 2003 , call center outsourcing philippines and worldwide bpo companies consisted of 5,320 call centre operations. .

Call Center 52

Call Center e-support Contact Center Guidelines 52

Magellan Solutions

SEPTEMBER 13, 2016

It is 11 years of helping SMEs and large corporations deliver great customer experiences around the world. Its formal operations started in August 2005 as an inbound call center with just 14 agents and 1 team leader from its first office. This September 2016, Magellan Solutions is celebrating its 11 years in the BPO industry.

Telecommunications 81

Telecommunications Culture Call Center Industry 81

Magellan Solutions

APRIL 5, 2018

It is also soon gaining ground in high value services like engineering and legal BPO,” said Deepak Kapoor, founding member, Business Processing Industry Association of India (BPIAI). In 2005, it had a growth rate of 38 percent which is a good figure. A huge part of outsourced jobs are related to customer service.

Culture 60

Culture Hospitality Financial Industry 60