Gainsight

MAY 29, 2024

Of course, online community grows exponentially in value over time, but there are immediate benefits that can’t be ignored. Veeam, a modern data protection solution founded in 2005, is proof that both the immediate and ongoing benefits of peer-to-peer community engagement are critical for today’s organizations.

Groups 52

Groups Connections Engagement Resources 52

Amity

APRIL 7, 2016

Members of your Customer Success team definitely need to share certain attributes with Sales: confidence, product knowledge, and a bias for being proactive. But these are all simply part of a CSM’s broader talents for strategic planning, cross-functional communication, and collaboration. Now is the time to begin.

Customer Success 69

Customer Success Leadership Sales Report 69

ProProfs Chat

DECEMBER 23, 2019

Since Casper drove people to text from their mobile phones, it automatically received access to a database of phone numbers for a specific customer base. This campaign was followed by sending this specific customer base with promotional offers and discount coupons. What is a customer centric website?

Customer Centricity 96

Customer Centricity Customer Journeys Effort Score Knowledge Base 96

Grade.us

AUGUST 18, 2020

If you have a devoted customer base, Google asking for reviews, images, and to ‘check the facts’ can be helpful in keeping your local listing fresh and updated. Communicate with attendees. Map Maker was the original attempt and worked well but you had to edit, suggest from within map maker and not on the ground so to speak.

Social Media 58

Social Media Connections Tips Video 58

Comm100

FEBRUARY 13, 2018

Let’s explore the reasons why customer delight doesn’t always ensure customer loyalty, and what strategies you can use instead. The way a company perceives itself and its initiatives are usually worlds apart from the views of their customers. In 2005, Bain & Company surveyed 362 firms.

Strategy 103

Strategy Self Service Knowledge Base Call Center 103

Martin Hill-Wilson

MAY 27, 2015

For instance OFCOM, the UK regulator has just published their annual review of our communication habits which according to them are increasingly digital. From six in ten in 2005 to almost nine in ten today. People in the UK spent an average of 20 hours and 30 minutes online each week in 2014, over double the amount in 2005.

Self Service 40

Self Service Social Media Multi-Channel Consumers 40

SuiteCX

FEBRUARY 22, 2017

Since that time people have used, and somewhat overused, these words to communicate myriad ideas and situations. I became acquainted with the concept of moments of truth (MOTs) in my process-improvement work in 2005. Then, the definition was any interaction in the process that includes the “paying customer.”

Effort Score 113

Effort Score Touchpoint Airlines Interaction 113