GlowTouch

JULY 2, 2020

Tailored training that offers a deeper product, service, and institutional knowledge results in quicker response times, increases customer engagement, and becomes a vital asset for your live chat support team. Vague answers from disinterested agents diminish genuine live chat engagement. Treat Chat as A Personalized Channel.

Chatbots 52

Chatbots Multi-Channel Training Wait Times 52

GetFeedback

JANUARY 31, 2020

Customer retention is a leading critical performance indicator for companies in 2002, and for good reason. Developing surveys to capture customer feedback is the clearest way to surface actionable data points and target increased customer retention. Leverage CSAT for retention with focused survey questions.

Customer Retention 150

Customer Retention Survey Data Net Promoter Score 150

BirdEye

OCTOBER 31, 2023

Choosing the best reputation management company for your business can boost your online reputation, amplify positive feedback, and effectively handle any negative remarks. Customers today heavily depend on online review sites, public forums, and social media channels when choosing businesses. I reviewed over 20 different offerings.

Company 110

Company Management Social Media How To 110

BirdEye

JANUARY 11, 2023

By creating this kind of content, you’ll generate interest in your products or services and get people to engage with your posts. Using visuals like short-form videos or high-resolution images can boost engagement. What are the benefits of social media for multi-location businesses? What does social media marketing mean?

Social Media 98

Social Media Multi-Channel Advertising Measurement 98

Magellan Solutions

JULY 15, 2021

That way, they made some changes based on prospects’ feedback. The extensive analysis of customers feedback towards product introduction made some headway for the clients objective. . The company has been operating since 2002. Making their conversion rate at 21% which is higher compared to their previous engagements.

Call Center 40

Call Center B2B Sales Retail 40

Kustomer

JANUARY 14, 2021

Having years of experience and quite a diverse background in customer engagement, Ed Porter has developed a deep understanding of his customers. And you drive consistency for those channels. It’s what happened before, what happened during, what happens after and knowing that that can tie very closely to what omni-channel is.

Omni-Channel 81

Omni-Channel How To Multi-Channel Contact Center 81

SurveySparrow

NOVEMBER 6, 2020

Alchemer (formerly known as SurveyGizmo) is an online survey platform which helps businesses make informed decisions by getting customer feedback. The conversational experience is bound to increase the completion rates of surveys since it keeps the users engaged. It will help you close the feedback loop with ease.

Omni-Channel 45

Omni-Channel Survey Multi-Channel Effort Score 45