2001 Engagement Innovation Leadership 
CSM Magazine
MARCH 20, 2024
This distinctive model, coupled with a leadership team that boasts over five decades of customer support outsourcing experience with Fortune 500 behemoths in the Philippines—including titans such as Microsoft, American Express, Allstate, United Healthcare, and T-Mobile—positions it uniquely.
West Monroe
MARCH 29, 2022
From inventing digital music and the iPod in 2001 to launching the iPhone in 2007 to imagining a new way to experience television with AppleTV, the company has innovated to provide a value so high that people are willing to give up a week’s salary to buy an Apple product. The punchline: They work.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
CSM Magazine
AUGUST 3, 2021
The team combines the best of McDonald’s Data Analytics and Digital Customer Engagement with Global Marketing, Global Restaurant Development and Restaurant Solutions. Most recently, he was Vice President, International Operated Markets, where he led a customer-led, growth-focused approach to support the country leadership teams.
Natalie Petouhof
AUGUST 15, 2022
My path to a CX career started in 2001 at Peppers & Rogers Group. In Empathy in Action, authors Bates and Petouhoff bring the one-to-one mandate into the current experience revolution fueled by expectations for digital-first, omnichannel engagements. Original Article by Mila D’Antonio.
West Monroe
MARCH 29, 2022
From inventing digital music and the iPod in 2001 to launching the iPhone in 2007 to imagining a new way to experience television with AppleTV, the company has innovated to provide a value so high that people are willing to give up a week’s salary to buy an Apple product. The punchline: They work.
West Monroe
MARCH 29, 2022
From inventing digital music and the iPod in 2001 to launching the iPhone in 2007 to imagining a new way to experience television with AppleTV, the company has innovated to provide a value so high that people are willing to give up a week’s salary to buy an Apple product. The punchline: They work.
OpinionLab
DECEMBER 17, 2018
And, I co-founded a company named OpinionLab that pioneered the idea of empowering customers to provide feedback to companies by enabling them to proactively engage companies in their own words, on their own terms via the digital channel. IE v5 launched as a harbinger of exponential growth in browser options.
Expert insights. Personalized for you.
52 
Let's personalize your content