PeopleMetrics

MAY 13, 2020

As the world of work continues to change in the face of the COVID-19 pandemic, communication skills are increasingly seen as the crucial glue that holds a company together. Working remotely , uncertainty in the workplace and disconnection from colleagues mean that communication in the workplace must be more effective than ever.

Employee Experience 116

Employee Experience Communication CEM e-support 116

ShepHyken

FEBRUARY 18, 2024

I also like the tips and tactics the author shares to master both. Seriously, there are good tips. There’s an interesting tip about the impact of games. Clarke’s 2001: A Space Odyssey, directed by Stanley Kubrick, introduced us to HAL 9000, a computer that communicated like a human … and against its crew.

Customer Service 61

Customer Service Net Promoter Score Loyalty Programs Gamification 61

Circular Edge

MARCH 17, 2020

Having worked from home since 2001 I’m happy to share a few tips & tricks that I’ve learned over the years. I hope this post can help you achieve a smoother transition and home office experience and please do share your own tips & tricks in the comments section.

Tips 52

Tips Conference Video Exercises 52

ShepHyken

DECEMBER 27, 2021

Expert Shares Tips for Managing Online Reviews by Mike Manges. (10 Five Tips For Creating A Successful AI-Driven Customer Winback Strategy by Raviteja Sidda. 7 Key Tips for Designing Voice-User Interfaces by Nick Babich. Each week I read many customer service and customer experience articles from various resources.

Customer Service 72

Customer Service Tips Fashion Call Center 72

Daniel Group

DECEMBER 19, 2019

Although this next article is from 2015, the tips from Entrepreneur’s “ 25 Tips for Earning Customer Loyalty, ” are still relevant and give you a long list of things to consider for your customers. Ambrose joined the company in 2001 and said they have increased their loyal clients by a factor of six.

Strategy 52

Strategy B2B Loyalty Social Media 52

Daniel Group

DECEMBER 19, 2019

Although this next article is from 2015, the tips from Entrepreneur’s “ 25 Tips for Earning Customer Loyalty, ” are still relevant and give you a long list of things to consider for your customers. Ambrose joined the company in 2001 and said they have increased their loyal clients by a factor of six.

Strategy 52

Strategy B2B Loyalty Social Media 52

Centercode

OCTOBER 22, 2019

Throughout the month, we’ve been looking at best practices for writing surveys — from avoiding psychological biases to tips for keeping your data squeaky clean. As survey pros themselves, they shared their thoughts on what makes a well-written survey and tips for maintaining engagement. Tom Peelen. Director of Managed Programs.

Meeting 58

Meeting Management Survey Tips 58