NetBase

OCTOBER 3, 2018

The problem for modern brands isn’t issues cropping up – it’s how quickly social media turns small problems into viral catastrophes. The good news is, social media is also the solution – or more specifically, Social Media Analytics is. Social Media Tools for Brand Health and Crisis Survival.

Analytics 60

Analytics Social Media Management How To 60

Lumoa

JUNE 14, 2023

According to CustomerGauge’s 2022 report , NPS sports an impressive 41% trust rating among B2B businesses – higher than any other rating system of its kind! Plus, with the proliferation of social media and online communities, it’s become ever more convenient for customers to share their experiences with a larger audience.

NPS 208

NPS Effort Score Customer Centricity Loyalty 208

Call Experts

FEBRUARY 12, 2020

In 2019, automatic call distribution sported 23.3% Omnichannel takes advantage of all of the above to create a platform that enables functionality from the contact center to all contact applications (live chat, social media, email, etc.). Your customers, old and new, will experience exceptional service and shorter wait times.

Contact Center 69

Contact Center Trends Call Center Customer Journeys 69

Avaya

JULY 27, 2016

I recently attended the Sports and Entertainment Alliance in Technology Conference in Las Vegas. The peer-to-peer consortium brought together over 700 sports clubs, stadium operators, vendors, and top-tier technology providers to discuss and share knowledge, lessons learned, best practices and strategies for the future.

Sports 40

Sports Entertainment Social Media Analytics 40

Experience Matters

MARCH 1, 2015

This week, I attended the annual MIT Sloan Sports Analytics Conference , Once again, I really enjoyed hearing players, owners, general managers, members of the press, and experts discuss two of my favorite topics: #sports and #analytics. So they will continue to encourage social elements.

Sports 120

Sports Conference Analytics Social Media 120

Qualtrics

NOVEMBER 20, 2020

There are plenty of videos on social media showing customers fighting with employees who are policing mask-wearing in-store, with some news stories reporting customer violence. To prevent time waste and added risk, brands have started to use virtual queuing. Supporting employee safety in retail stores.

Retail 26

Retail Omni-Channel Brands Video 26

NobelBiz

NOVEMBER 6, 2023

It’s like the premium gas you put in a sports car – it makes everything run smoother, faster, and more efficiently. Whether a customer has reached out via phone, email, chat, or social media, agents can see the full history of their interactions and provide a personalized and informed response.

Call Center 105

Call Center Self Service Contact Center Customer Service 105

Talkdesk

FEBRUARY 5, 2021

Retailers at NRF shared that social media and video have become key channels not just for their marketing teams, but also for their associates. . For example, with idle in-store traffic, associates have taken it upon themselves to encourage their own social media followers to buy things. WISMO: Where is my order?

e-support 87

e-support Retail Contact Center Self Service 87

SurveySensum

JULY 20, 2023

The potential barriers could be unclear or unattractive product displays, high prices or perceived lack of value, inadequate product selection, inconvenient store layout or location, unsatisfactory customer service, long wait times, or difficulty in finding desired products. But how to ensure that? Simple, by asking your customers.

Retail 52

Retail Feedback How To Self Service 52

Avaya

JULY 15, 2016

Narrowing the scope a bit, look at a single slice of this great big pie by taking a look at what the mobile-first, digital transformation means for the sports and entertainment industry. The Mobile Mindset of Sports. Second Screens: Fans can be a bit impatient. How can we blame them…there’s just so much to look at.

Sports 40

Sports Data Entertainment Social Media 40

LiveChat

AUGUST 17, 2016

Kindle Fire users can tap the Mayday button whenever they are having a problem and they can expect to get help really fast, no matter the time. We’re talking about wait times measured in seconds instead of minutes or hours. The collection of articles covers a wide range of topics and sports a search option for easy navigation.

Customer Service 28

Customer Service Self Service Multi-Channel Knowledge Base 28