CSM Magazine

JANUARY 19, 2018

Could social media be realizing its true calling as the ultimate customer service channel? Power, overall satisfaction is highest when customers ask questions or make requests of their wireless carriers via social media. According to recent studies by J.D.

Wireless 49

Wireless Social Media Customer Service Telecommunications 49

SurveySensum

JUNE 29, 2023

A company, despite investing heavily in marketing and advertising, struggles to retain its customer base and faces a decline in sales. Well, here’s a startling statistic to ponder: 82% of customers stop doing business with a company due to poor customer service. Sound familiar? Don’t know?

Customer Satisfaction 52

Customer Satisfaction Marketing Exceptional Customer Service Social Media 52

BirdEye

DECEMBER 7, 2021

The mobile phone is the communication device of choice, and texting has become people’s preferred mode of communication. The mobile phone is the communication device of choice, and texting has become people’s preferred mode of communication. Rather than calling, confirm that appointment or accept customer payments over text instead.‍

How To 98

How To Multi-Channel Wireless Software 98

Eptica

AUGUST 19, 2015

Date: Wednesday, August 19, 2015 Robots – the future of customer service? Author: Derek Lewis Recent Forrester research pointed out the importance of understanding customer emotion and creating empathy with consumers if brands are going to deliver a successful customer experience. Published on: August 19, 2015.

Self Service 48

Self Service Customer Service Wireless Contact Center 48

SurveySparrow

JUNE 27, 2021

The reason for these sleepless nights could be many things, out of which, what your customers think of your product or brand, and whether they like your business enough to recommend others are the two most common ones. Every business owner’s biggest dream is to grow their business and make customers happy.

Net Promoter Score 52

Net Promoter Score Effort Score NPS Metrics 52

Doing CX Right

JULY 24, 2019

Is “Net Promoter Score,” otherwise known as “NPS,” a good measurement of customer satisfaction. Many customer experience (CX) experts say yes. They depend on NPS as a sole metric to determine customers’ perceptions and feelings about their brand. Podcast Transcript: Sarah: (00:12) Welcome to the Future of Field Service podcast.

NPS 40

NPS Measurement Net Promoter Score Effort Score 40

BirdEye

APRIL 27, 2023

This makes business texting from a computer a remarkably effective way to communicate directly with your customers and close sales. In this blog post, we’ll explore several ways to streamline sending texts to prospects and customers, increasing engagement and sales. Texting from the wireless provider’s website 6.

Wireless 98

Wireless Multi-Channel Tips Social Media 98