Tricia Morris
OCTOBER 28, 2015
The goal of self-service is to make things easier for both the customer (to find information) and customer service agents (to deflect information requests from assisted service). Expectations for, and of, self-service are growing at a rapid pace. But making things easier always begins with hard work.
Lumoa
NOVEMBER 30, 2022
Another great idea to explore is offering a digital sales agent that is voice-enabled. In turn, the virtual agent may respond with talk-back capability, allowing seamless B2C interaction. Beyond this, you should provide multiple language options so that your customers can use the service no matter where they are in the world.
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Bold360
JUNE 15, 2017
We’re excited to let you know that this Tuesday, June 20th at 9 am PST , I will be joined by Forrester Principal Analyst Ian Jacobs to talk about trends and give you tangible tips on such topics as: The need for a seamless customer service experience. Hope to see you there!
NICE inContact
MAY 21, 2019
In a way, self-service in the contact centre is kind of like a buffet: You need a strategy, or you might overeat or miss all the best dishes. It seems like self-service options are everywhere these days. And I know I am not the only fan of faster self-service. What’s your strategy? Many Options.
CSM Magazine
MARCH 18, 2021
Not only in marketing and sales, but also in service. They want and need to digitize and automate more with meaningful self-service solutions. Glock: As customers, there are four hurdles that customer service has to overcome. Here, bots could greatly increase the quality of customer service. One last tip?
Bold360
MARCH 2, 2017
The gap between human support and digital self-service is narrowing more than ever. Long term investor Danny Vena believes that 2017 “will be the tipping point for virtual personal assistants becoming part of most people’s daily lives” as natural language processing improves. What can you do to follow suit?
Bold360
MARCH 2, 2017
The gap between human support and digital self-service is narrowing more than ever. Long term investor Danny Vena believes that 2017 “will be the tipping point for virtual personal assistants becoming part of most people’s daily lives” as natural language processing improves. What can you do to follow suit?
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