Self Service Technology Tips Virtual Agent 
Tricia Morris
OCTOBER 28, 2015
The goal of self-service is to make things easier for both the customer (to find information) and customer service agents (to deflect information requests from assisted service). Expectations for, and of, self-service are growing at a rapid pace. But making things easier always begins with hard work.
Lumoa
NOVEMBER 30, 2022
Now, technologies such as AI and machine learning are driving highly personalized customer experiences. They can also be used for experience mapping , which is a detailed visualization of a customer’s experiences with your product or services over time. This allows customers to track their inquiries on a self-service platform.
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Bold360
JUNE 15, 2017
It is no longer a question of whether there is urgency in implementing a project to leverage intelligent technology, but instead a question of how. What starts as a smart decision to use technology to take support to the next level often leaves customer service professionals frustrated and fatigued by long, complex projects.
Bold360
MARCH 2, 2017
The gap between human support and digital self-service is narrowing more than ever. While some technology seems to exist just because it can, there is no benefit to technology replacing something which already works. But this isn’t the only behind-the-scenes benefit of cutting-edge smart technology.
Bold360
MARCH 2, 2017
The gap between human support and digital self-service is narrowing more than ever. While some technology seems to exist just because it can, there is no benefit to technology replacing something which already works. But this isn’t the only behind-the-scenes benefit of cutting-edge smart technology.
CSM Magazine
MARCH 18, 2021
We spoke with Sebastian Glock, Technology Evangelist of Cognigy, who explains why bots have an image problem and how companies can actually save on service costs while making customers happier. Not only in marketing and sales, but also in service. Glock: As customers, there are four hurdles that customer service has to overcome.
TechSee
NOVEMBER 19, 2019
From its introduction in the 1970s, it has become increasingly common thanks to increased CPU power and advances in speech applications that have made the technology cheaper to deploy. Conversational AI platforms – better known as chatbots – have become the go-to technology for automating and scaling simple customer episodes.
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