NobelBiz

NOVEMBER 13, 2023

As businesses prioritize customer satisfaction, understanding the nuances of measuring Customer Experience Return on Investment (CX ROI) has emerged as a strategic imperative. The capacity to measure and quantify the return on investment (ROI) of CX initiatives is critical for businesses to thrive.

ROI 111

ROI Net Promoter Score Measurement Customer Experience 111

Solvvy

OCTOBER 30, 2020

Solvvy Workflows automate challenging customer tasks, enabling customers to self-service and freeing up support team time. Workflows also give businesses the ability to build customer service automations within an intuitive interface with no coding or in-house technical expertise required. . Robust Analytics Dashboard.

Self Service 48

Self Service Customer Service Chatbots Return on Investment 48

Think Customers

JULY 19, 2021

Every sailor, soldier, airman and their family members trust government agencies to protect and secure their information, whether it’s through a self-service channel or speaking with an agent. That’s why it’s critical for agencies to ensure that their constituent data is secure from top to bottom and everywhere in between.

Self Service 52

Self Service Government Contact Center Return on Investment 52

eGain Blogs

MAY 18, 2022

We teamed up with GovExec , a digital publication for government-related news dedicated to informing government leaders of developments that benefit the sector’s performance, to discuss this very important topic as part of a webinar. They serve 25 million users via self-service every year. There’s the challenge.

Self Service 90

Self Service Government Case Study ROI 90

Help Scout

DECEMBER 5, 2018

If you’re thinking about investing in customer support software, you’re probably wondering if the cost will pay off. Calculating the return on investment (ROI) of a new tool can be tricky. Investing in a help desk that offers better queue management features can help your customer support team be more effective.

ROI 40

ROI Self Service Software Return on Investment 40

ChurnZero

AUGUST 13, 2021

During the webinar, we discuss: What a Customer Success tech stack is and why you should care. If you missed the webinar, you can watch it on-demand. . Then, as you scale, include some other ways of interacting – so maybe it’s a video or webinar tool or community. Why it’s important to have an integration strategy.

Customer Success 98

Customer Success Effort Score Self Service Tools 98

Gainsight

APRIL 18, 2022

For years now, Gainsight has been leading the campaign regarding the value of customer success and its return on investment. . Entire fields of industry are catching on, investing in the ideology and practice as a means of retaining and growing their customer base and capitalizing on the results.

Self Service 52

Self Service Customer Success Metrics Return on Investment 52