The ROI of Generative AI in CX: The Financial Case for AI Automation
TechSee
MARCH 4, 2024
The models must also be trained, which requires computational resources and expertise. Similarly, the same multisensory service flows (and the integrated logic flows) that guide Tier 1 agents can be used to guide end-customers. Generative AI can be used to automate upsells, renewals and expansion.
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